Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support office operations, manage supplies, and assist senior leadership with administrative tasks.
- Company: Join Ardent, the UK's leading provider of land and stakeholder engagement services.
- Benefits: Enjoy hybrid working, 25 days annual leave, and comprehensive health support.
- Why this job: Be part of a dynamic team making a real impact on communities and infrastructure.
- Qualifications: Strong communication skills and a desire to learn in a fast-paced environment.
- Other info: Diverse and inclusive workplace committed to empowering your authentic self.
The predicted salary is between 28800 - 42000 £ per year.
Role: Office and facilities support
Location: London
Full Time
Directorate: Corporate Services
Salary: Competitive
About Us:
Ardent is the UK’s leading provider of land, consent management, and stakeholder engagement services, supporting major infrastructure and regeneration projects from concept to delivery. We are passionate about delivering life-improving change for communities and future generations.
Role Purpose:
The Office & Facilities Support role is crucial to ensuring seamless operational and administrative office support. This role includes front-of-house responsibilities, general administrative support to local teams, and accurate reporting related to facilities, supplies, and health & safety. Additionally, the role involves providing executive assistance to members of the Senior Leadership Group.
Key Responsibilities:
- Executive Assistant: Provide proactive support to the Senior Leadership Group (SLG), including diary management and preparation of key documents. Support diary coordination and general admin for others in the team if requested.
- Office & Facilities Operations: Maintain a professional, safe, and well-organised office environment. Welcome visitors and manage reception duties. Coordinate with vendors and manage office supplies. Liaise with external vendors, contractors, and landlord to ensure timely and high-quality service delivery. Monitor office supplies and manage procurement and stock levels efficiently. Support the implementation of facilities processes and health & safety procedures under the direction of the Facilities & IT Lead. Regular office auditing of equipment and ensuring reporting procedures are followed where needed.
- Administrative Support: Provide general administrative assistance and help with meetings and events.
- Reporting & Documentation: Produce accurate reports and log facilities, IT, and H&S issues. Assist with the preparation of accurate and timely reports related to office usage, supplies, incidents, and maintenance. Record and log facilities, IT, and H&S issues for escalation and resolution. Contribute to internal reporting and audits as required by the Facilities & IT function.
- Front of House / Reception Duties: Be the first point of contact for all visitors and people in the office. Manage the visitor sign-in process and ensure a professional and friendly welcome. Handle incoming post and deliveries and maintain tidy communal spaces (reception, meeting rooms, kitchens).
- Administrative Support: Provide admin support to local office-based teams as needed (e.g., room bookings, printing, document collation). Organise team meetings and assist with logistics for internal events. Support diary coordination and general admin for others in the team if requested. Be the point of contact for new starters, provide office inductions, and assist where required.
Key Competencies, Skills & Experience:
- Relationship Building: Ability to build effective working relationships with clients and stakeholders, both internally and externally, enhancing teamwork and decision-making.
- Leadership Development: Desire to develop and learn people leadership skills to inspire, develop, and empower high-performing teams.
- Market Knowledge: Basic understanding of the infrastructure market and awareness of relevant policies and potential changes.
- Technical Expertise: Knowledge of land access, land rights, wayleaves, easements, licenses, compensation framework, stakeholder engagement, and negotiation.
- Negotiation and Engagement: Ability to lead negotiations, develop and complete agreements, and secure the withdrawal of objections, reducing risks at examination.
- Communication: Excellent interpersonal skills with the ability to communicate effectively verbally and in writing to various audiences.
Pay Range and Compensation Package:
- Hybrid working
- 25 days of annual leave (with options to buy or carry over)
- Enhanced maternity and paternity pay
- Company pension scheme
- Benenden Health Care (mental health support, 24/7 GP services, physiotherapy, optical and dental cover, personal accident protection)
- Cycle to Work scheme, electric car leasing, recognition awards, long service leave, discretionary annual bonus scheme
Equal Opportunity Statement:
We’re proud to be an equal opportunities employer, and we’re passionate about creating a workplace where you’re empowered to bring your authentic self to work every day. We are committed to building a diverse, inclusive team where everyone belongs. We welcome talent from all backgrounds and actively encourage applications from underrepresented groups.
If you’re ready to grow with a business that’s scaling rapidly and making a real impact, you’re in the right place!
Office and facilities support in London employer: Ardent
Contact Detail:
Ardent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office and facilities support in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know what they do and how you can contribute, especially in areas like office support and facilities management.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on showcasing your relationship-building skills and your ability to manage multiple tasks effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Office and facilities support in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Office and Facilities Support role. Highlight relevant experience and skills that match the job description, so we can see how you fit into our team!
Show Your Personality: We love seeing a bit of your personality shine through in your application. Don’t be afraid to let us know what makes you unique and how you can contribute to our vibrant workplace culture.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read and find the key information about your experience and skills.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our careers website. It’s the easiest way for us to track your application and ensure it reaches the right people!
How to prepare for a job interview at Ardent
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Office and Facilities Support role. Familiarise yourself with the key responsibilities like diary management, front-of-house duties, and reporting. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with visitors and team members, be prepared to demonstrate your excellent communication skills. Practice how you would introduce yourself and handle common reception scenarios. A friendly and professional demeanour can make a great first impression!
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Highlight Your Organisational Skills
Given the nature of the job, it's crucial to highlight your organisational abilities. Be ready to discuss examples from your past experiences where you successfully managed multiple tasks or coordinated events. This will reassure them that you can handle the demands of the role effectively.