At a Glance
- Tasks: Lead the end-user device provisioning process and ensure seamless deployment.
- Company: Join Ardent, the UK's top provider of land and stakeholder engagement services.
- Benefits: Enjoy 25 days annual leave, health care, and a cycle to work scheme.
- Other info: Be part of a diverse team that values authenticity and inclusivity.
- Why this job: Make a real impact on communities while growing your career in tech.
- Qualifications: 2+ years in IT support, experience with Microsoft Intune, and strong troubleshooting skills.
The predicted salary is between 33075 - 40425 £ per year.
About Us: Ardent is the UK’s leading provider of land, consent management, and stakeholder engagement services, supporting major infrastructure and regeneration projects from concept to delivery. We are passionate about delivering life-improving change for communities and future generations.
Role Purpose: As an End User Computing Lead you will own the end-user device provisioning function from end to end, including procurement support, device build, imaging, configuration, asset registration, and physical deployment for all laptops, desktops, tablets, and mobile devices. You will work closely with our Managed Service Provider (MSP) and 3rd Line Infrastructure Specialist to ensure seamless device management and handover to in-service support. You will be responsible for maintaining and improving the standard build, ensuring devices are correctly enrolled in management and security stacks, and handling joiners, movers, and leavers (JML) processes.
Key Responsibilities:
- Device Provisioning and Deployment: Build, image, and configure new end-user devices to meet Ardent's standard build requirements. Ensure devices are physically deployed to users, including desk setup and first-login support.
- Joiners, Movers, and Leavers — Device Element: Prepare and deploy devices for new starters, manage reallocations and site transfers, and handle the secure wiping and re-provisioning or disposal of leavers' devices. Coordinate with HR and MSP for timely provisioning.
- Handover Point and MSP Coordination: Operate the documented handover point between internal provisioning and MSP in-service support, resolving provisioning defects and escalating in-service faults. Attend MSP service reviews to represent the provisioning function.
- Hardware Lifecycle and Stock Management: Maintain buffer stock of devices and peripherals, support hardware procurement, and manage warranties and repairs. Run device refresh programs and ensure secure disposal/WEEE-compliant recycling.
- Documentation and Standards: Create and maintain SOPs for provisioning activities, keeping build documentation and deployment profiles current. Contribute to the shared knowledge base with valuable insights and knowledge articles.
Skills & Experience:
- 2+ years in an end-user computing, desktop support, or IT technician role.
- Experience with Microsoft Intune / Autopilot and building/deploying Windows 10/11 devices.
- Working knowledge of Microsoft 365 and Entra ID.
- Experience with ticketed workflows in an ITSM platform.
- Strong hardware troubleshooting skills and clear written documentation skills.
- Full driving license and willingness to travel between Ardent sites.
- Experience with application packaging and asset disposal/data destruction standards.
Pay Range and Compensation Package:
- 25 days of annual leave (with options to buy or carry over)
- Enhanced maternity and paternity pay
- Benenden Health Care (mental health support, 24/7 GP services, physiotherapy, optical and dental cover, personal accident protection)
- Cycle to Work scheme, electric car leasing, recognition awards, long service leave, discretionary annual bonus scheme
Equal Opportunity Statement: We’re proud to be an equal opportunities employer, and we’re passionate about creating a workplace where you’re empowered to bring your authentic self to work every day. We are committed to building a diverse, inclusive team where everyone belongs. We welcome talent from all backgrounds and actively encourage applications from underrepresented groups. If you’re ready to grow with a business that’s scaling rapidly and making a real impact, you’re in the right place!
End User Computing Lead employer: Ardent
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StudySmarter Expert Advice🤫
We think this is how you could land End User Computing Lead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ardent values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ardent might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ardent!
✨Direct Apply to Ardent
Let's not forget to apply directly through the Ardent website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Computing Lead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ardent.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ardent. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ardent
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
