At a Glance
- Tasks: Lead the front-of-house team and create memorable guest experiences.
- Company: Join a vibrant pub group that values warmth and community.
- Benefits: Enjoy discounts, private healthcare, and generous employee rewards.
- Other info: Flexible shifts, excellent training, and opportunities for personal growth.
- Why this job: Be part of a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality and a passion for outstanding service.
The predicted salary is between 24000 - 30000 £ per year.
Benefits And Culture
- Group & External Partners Dining Discount up to 50%
- Private Healthcare with Vitality after 1 year service (40% off with Virgin Active, PureGym & Nuffield Gyms)
- Employee of the Month Awards
- £1000 Values Award every quarter
- 24/7 GP & EAP Access
- Freshly cooked team meals everyday
- Employee Referral Bonus up to £800
- WSET Training
- Industry leading training & onboarding
- Supplier trips
- Twice yearly staff parties
- 1 paid day per year to donate to a charity of your choosing
- CODE Membership
- Hospitality Rewards Enhanced Membership Package
- Wellbeing & EAP Support including 1 on 1 sessions
- LOS, Bday, Maternity, Paternity, Wedding Gifts
- Bespoke coaching and training courses
The Position
As Head Waiter/Waitress at The Cadogan Arms, you will play a key role in shaping the guest experience. You’ll deliver a warm, genuine welcome, ensure exceptional service throughout every visit, and lead by example—continually inspiring the front‑of‑house team to deliver the same high standards.
The ideal Head Waiter / Waitress will have:
- Previous experience as a Senior Waiter, Head Waiter, or Supervisor within a quality pub or restaurant
- A genuine passion for delivering outstanding and memorable guest experiences
- A strong interest in hospitality, with a desire to learn, grow, and develop with the business
- Excellent attention to detail and a warm, personable, and professional approach
A typical working week may look like 5 working days, including 3 single shifts and 2 double shifts. As with most roles in hospitality, shift patterns may vary depending on business needs.
If you take pride in great guest service and enjoy leading a team in a welcoming, quality‑driven pub, we’d love to hear from you.
Our commitment to Equity, Diversity and Inclusion
At Ardent Pub Group, the greatest welcome isn’t just something we give to our guests — it’s something we extend to everyone who walks through our doors. Our pubs are built on warmth, character and community, and that only works when the people who make them thrive feel respected, valued and able to be themselves. We believe that a diverse team makes for a better pub: richer ideas, better problem‑solving, more creativity and a stronger connection to the communities we serve. Inclusion isn’t an initiative for us — it’s part of how we operate every day.
Head Waiter/Waitress in London employer: Ardent Pub Group | B Corp
At Ardent Pub Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. As a Head Waiter/Waitress at The Cadogan Arms, you'll enjoy benefits such as generous dining discounts, private healthcare, and industry-leading training opportunities, all while being part of a supportive team that celebrates your contributions through awards and events. With a focus on employee growth and wellbeing, we ensure that every team member feels valued and empowered to deliver outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/Waitress in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Cadogan Arms and soak up the atmosphere. Chat with staff if you can; it shows you're genuinely interested and helps you understand their vibe.
✨Tip Number 2
Practice your service skills! Think about how you'd handle different guest scenarios. Being able to demonstrate your passion for outstanding service during the interview will set you apart from the crowd.
✨Tip Number 3
Show off your leadership chops! As a Head Waiter/Waitress, you'll be leading a team. Share examples of how you've inspired or trained others in previous roles to highlight your ability to motivate and guide.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Head Waiter/Waitress in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond to create memorable guest experiences. We want to see that genuine passion for service!
Tailor Your CV:Make sure your CV is tailored to the Head Waiter/Waitress role. Highlight relevant experience, especially in quality pubs or restaurants. We’re looking for those standout moments that showcase your leadership and attention to detail.
Be Personable:Your written application should reflect your warm and professional personality. Use a friendly tone and don’t be afraid to let your character come through. We value authenticity and want to get to know the real you!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at The Cadogan Arms. We can’t wait to hear from you!
How to prepare for a job interview at Ardent Pub Group | B Corp
✨Know the Menu Inside Out
Familiarise yourself with the menu and any specials before the interview. Being able to discuss dishes, ingredients, and pairings shows your passion for the role and helps you stand out as a knowledgeable candidate.
✨Showcase Your Leadership Skills
As a Head Waiter/Waitress, you'll be leading a team. Prepare examples of how you've successfully managed or inspired a team in the past. This could be through training new staff or resolving conflicts—anything that highlights your leadership abilities.
✨Emphasise Guest Experience
Be ready to share specific instances where you went above and beyond to create memorable experiences for guests. This aligns perfectly with the company's focus on outstanding service and will demonstrate your commitment to guest satisfaction.
✨Ask Thoughtful Questions
Prepare some insightful questions about the pub's culture, team dynamics, or training opportunities. This not only shows your interest in the position but also helps you gauge if the environment is the right fit for you.
