At a Glance
- Tasks: Lead the front-of-house team and create memorable guest experiences.
- Company: Join a vibrant pub group that values warmth and community.
- Benefits: Enjoy discounts, private healthcare, and generous employee rewards.
- Other info: Flexible shifts with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality and a passion for outstanding service.
The predicted salary is between 25000 - 30000 £ per year.
Benefits And Culture
- Group & External Partners Dining Discount up to 50%
- Private Healthcare with Vitality after 1 year service (40% off with Virgin Active, PureGym & Nuffield Gyms)
- Employee of the Month Awards £1000
- Values Award every quarter
- 24/7 GP & EAP Access
- Freshly cooked team meals every day
- Employee Referral Bonus up to £800
- WSET Training
- Industry leading training & onboarding
- Supplier trips
- Twice yearly staff parties
- 1 paid day per year to donate to a charity of your choosing
- CODE Membership
- Hospitality Rewards Enhanced Membership Package
- Wellbeing & EAP Support including 1 on 1 sessions
- LOS, Bday, Maternity, Paternity, Wedding Gifts
- Bespoke coaching and training courses
The Position
As Head Waiter/Waitress at The Cadogan Arms, you will play a key role in shaping the guest experience. You’ll deliver a warm, genuine welcome, ensure exceptional service throughout every visit, and lead by example—continually inspiring the front‑of‑house team to deliver the same high standards.
The ideal Head Waiter / Waitress will have:
- Previous experience as a Senior Waiter, Head Waiter, or Supervisor within a quality pub or restaurant
- A genuine passion for delivering outstanding and memorable guest experiences
- A strong interest in hospitality, with a desire to learn, grow, and develop with the business
- Excellent attention to detail and a warm, personable, and professional approach
A typical working week may look like 5 working days, including 3 single shifts and 2 double shifts. As with most roles in hospitality, shift patterns may vary depending on business needs. If you take pride in great guest service and enjoy leading a team in a welcoming, quality‑driven pub, we’d love to hear from you.
Our commitment to Equity, Diversity and Inclusion
At Ardent Pub Group, the greatest welcome isn’t just something we give to our guests — it’s something we extend to everyone who walks through our doors. Our pubs are built on warmth, character and community, and that only works when the people who make them thrive feel respected, valued and able to be themselves. We believe that a diverse team makes for a better pub: richer ideas, better problem‑solving, more creativity and a stronger connection to the communities we serve. Inclusion isn’t an initiative for us — it’s part of how we operate every day.
Head Waiter/Waitress employer: Ardent Pub Group | B Corp™
Ardent Pub Group is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. Located in the heart of London, The George in Fitzrovia provides a unique opportunity to be part of an award-winning pub team, with hands-on training and career advancement prospects in a supportive environment that celebrates community spirit and outstanding service.
Contact Details:
Ardent Pub Group | B Corp™ Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/Waitress
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ardent Pub Group | B Corp™. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ardent Pub Group | B Corp™
Don't be shy about reaching out to Ardent Pub Group | B Corp™ directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter/Waitress
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ardent Pub Group | B Corp™ and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ardent Pub Group | B Corp™
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
