At a Glance
- Tasks: Lead the front-of-house team and create memorable guest experiences.
- Company: Join a vibrant pub group that values warmth and community.
- Benefits: Enjoy discounts, private healthcare, and generous employee rewards.
- Other info: Flexible shifts with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality and a passion for outstanding service.
The predicted salary is between 25000 - 30000 € per year.
Benefits And Culture
- Group & External Partners Dining Discount up to 50%
- Private Healthcare with Vitality after 1 year service (40% off with Virgin Active, PureGym & Nuffield Gyms)
- Employee of the Month Awards £1000
- Values Award every quarter
- 24/7 GP & EAP Access
- Freshly cooked team meals every day
- Employee Referral Bonus up to £800
- WSET Training
- Industry leading training & onboarding
- Supplier trips
- Twice yearly staff parties
- 1 paid day per year to donate to a charity of your choosing
- CODE Membership
- Hospitality Rewards Enhanced Membership Package
- Wellbeing & EAP Support including 1 on 1 sessions
- LOS, Bday, Maternity, Paternity, Wedding Gifts
- Bespoke coaching and training courses
The Position
As Head Waiter/Waitress at The Cadogan Arms, you will play a key role in shaping the guest experience. You’ll deliver a warm, genuine welcome, ensure exceptional service throughout every visit, and lead by example—continually inspiring the front‑of‑house team to deliver the same high standards.
The ideal Head Waiter / Waitress will have:
- Previous experience as a Senior Waiter, Head Waiter, or Supervisor within a quality pub or restaurant
- A genuine passion for delivering outstanding and memorable guest experiences
- A strong interest in hospitality, with a desire to learn, grow, and develop with the business
- Excellent attention to detail and a warm, personable, and professional approach
A typical working week may look like 5 working days, including 3 single shifts and 2 double shifts. As with most roles in hospitality, shift patterns may vary depending on business needs. If you take pride in great guest service and enjoy leading a team in a welcoming, quality‑driven pub, we’d love to hear from you.
Our commitment to Equity, Diversity and Inclusion
At Ardent Pub Group, the greatest welcome isn’t just something we give to our guests — it’s something we extend to everyone who walks through our doors. Our pubs are built on warmth, character and community, and that only works when the people who make them thrive feel respected, valued and able to be themselves. We believe that a diverse team makes for a better pub: richer ideas, better problem‑solving, more creativity and a stronger connection to the communities we serve. Inclusion isn’t an initiative for us — it’s part of how we operate every day.
Head Waiter/Waitress employer: Ardent Pub Group | B Corp
At Ardent Pub Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. As a Head Waiter/Waitress at The Cadogan Arms, you'll enjoy benefits such as private healthcare, generous dining discounts, and industry-leading training opportunities, all while working in a supportive environment that encourages personal and professional growth. Join us for a rewarding career where your passion for hospitality can truly shine, and be part of a team that celebrates every achievement together.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/Waitress
✨Tip Number 1
Network like a pro! Get chatting with folks in the industry, whether it's at events or online. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for hospitality shine through. Share stories about your experiences and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Research the company culture! Before your interview, check out what makes The Cadogan Arms tick. Knowing their values and how they treat their staff will help you connect during the conversation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at The Cadogan Arms.
We think you need these skills to ace Head Waiter/Waitress
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your dedication to providing outstanding guest service. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences.
Tailor Your CV:Make sure your CV is tailored to the Head Waiter/Waitress role. Highlight relevant experience, especially in quality pubs or restaurants. Use keywords from the job description to show us you understand what we’re looking for and how you fit into our team.
Be Personable:Your written application should reflect your warm and personable nature. Use a friendly tone and don’t be afraid to let your personality come through. We’re looking for someone who can lead by example and inspire others, so show us that you’re approachable and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team at The Cadogan Arms!
How to prepare for a job interview at Ardent Pub Group | B Corp
✨Know the Menu Inside Out
Familiarise yourself with the menu and any specials they might have. Being able to discuss dishes, ingredients, and pairings shows your passion for the role and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Head Waiter/Waitress, you'll be leading a team. Prepare examples of how you've successfully managed or inspired a team in the past. Highlighting your leadership style will demonstrate that you're ready for this responsibility.
✨Emphasise Guest Experience
Prepare to discuss how you create memorable experiences for guests. Share specific stories where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with their focus on outstanding service.
✨Be Yourself and Embrace Diversity
The company values diversity and inclusion, so don’t hesitate to share your unique background and experiences. Show them how your individuality can contribute to their warm and welcoming environment.
