At a Glance
- Tasks: Lead and inspire housekeeping teams to deliver exceptional guest experiences in a luxury wellness retreat.
- Company: Hiddenwell, a picturesque luxury wellness retreat focused on high hospitality standards.
- Benefits: Competitive salary, complimentary spa days, discounts, and a supportive work environment.
- Other info: Full-time role with excellent career development opportunities.
- Why this job: Join a passionate team and create unforgettable experiences in a stunning setting.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 45000 - 45000 £ per year.
Hiddenwell is seeking an experienced and passionate Executive Head Housekeeper to lead our Housekeeping, Laundry, and Spa Cleaning Operations. This is a fantastic opportunity for an exceptional hospitality professional who takes pride in delivering impeccable standards, developing high-performing teams, and creating outstanding guest experiences within a luxury wellness environment. As a key member of our leadership team, you will be responsible for ensuring every guest space, wellness facility, and operational area reflects the exceptional standards that define Hiddenwell.
About the Role
Reporting directly to the General Manager, the Executive Head Housekeeper will oversee all aspects of housekeeping, laundry, and spa cleaning operations across the property. You will lead and inspire a large team, ensuring consistently exceptional cleanliness, presentation, and service standards whilst maintaining operational efficiency, financial performance, and regulatory compliance. This is a hands-on leadership role requiring strong operational expertise, excellent people management skills, and a passion for delivering luxury hospitality experiences.
Key Responsibilities
- Leadership & Team Development
- Leading, motivating, and developing housekeeping, laundry, and spa cleaning teams
- Creating a positive, supportive, and high-performing working environment
- Recruiting, training, coaching, and developing team members to achieve their full potential
- Conducting regular performance reviews and development conversations
- Ensuring staffing levels are effectively managed in line with business demands
- Operational Excellence
- Maintaining exceptional standards throughout guest accommodation, public areas, wellness facilities, treatment rooms, and back-of-house areas
- Overseeing all laundry operations, including quality control, stock management, and distribution
- Ensuring all guest rooms and facilities consistently exceed presentation and cleanliness expectations
- Managing VIP arrivals and special guest requirements
- Conducting regular inspections and quality audits
- Guest Experience
- Championing a culture of service excellence
- Monitoring guest feedback and implementing improvements where required
- Working collaboratively with all departments to deliver seamless guest experiences
- Ensuring every guest encounter reflects Hiddenwell's commitment to luxury, wellbeing, and personalised service
- Financial & Commercial Management
- Managing departmental budgets and labour costs effectively
- Monitoring stock control and purchasing processes
- Identifying opportunities to improve efficiencies and reduce waste
- Supporting sustainability initiatives across the operation
- Health, Safety & Compliance
- Ensuring compliance with all health, safety, hygiene, and legislative requirements
- Maintaining high standards of COSHH, manual handling, and safe working practices
- Ensuring departmental policies, procedures, and audits are completed accurately and on time
About You
We are looking for a confident and inspiring leader who brings:
Essential
- Previous experience as an Executive Head Housekeeper, Head Housekeeper, or Senior Housekeeping Manager within a luxury hotel, resort, spa, or hospitality environment
- Exceptional leadership and people management skills
- Proven experience managing large housekeeping teams
- Excellent organisational and planning abilities
- Exceptional attention to detail and commitment to quality
- Experience managing departmental budgets and labour costs
- Sound knowledge of health and safety, COSHH, and compliance requirements
- A passion for delivering exceptional guest experiences
Desirable
- Experience within a luxury wellness retreat, spa resort, or premium hospitality environment
- Experience overseeing in-house laundry operations
- Knowledge of sustainability initiatives within housekeeping operations
- Hospitality qualifications or relevant professional certifications
Additional Information
- Full-Time position working 5 out of 7 days per week - including weekends and public holidays
- 45 hours per week
- Salary: £45,000 per annum
- Estimated Start Date 01 October 2026
- Applicants must have the legal right to work in the UK at the time of application and throughout their employment. Please note that we are unable to provide visa sponsorship now or in the future for this position.
What We Offer
- Work in a picturesque estate with a focus on luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Join Hiddenwell At Hiddenwell, we believe exceptional guest experiences begin with exceptional people. If you are passionate about excellence, thrive in a luxury hospitality environment, and are ready to lead a dedicated team committed to creating unforgettable guest experiences, we would love to hear from you. Apply today and become part of the Hiddenwell journey.
Executive Head Housekeeper in Warwick employer: Ardencote
Hiddenwell is an exceptional employer that prioritises luxury hospitality and employee development within a stunning wellness retreat setting. With a strong focus on creating a supportive and inclusive work environment, employees benefit from comprehensive training programmes, generous discounts, and unique perks such as complimentary spa days. Join us to lead a passionate team dedicated to delivering outstanding guest experiences while enjoying ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Head Housekeeper in Warwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Hiddenwell and its values. Understand their commitment to luxury and wellness, and think of examples from your past that showcase how you embody these principles.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss how you've motivated teams and maintained high standards in previous roles. Use specific examples to illustrate your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hiddenwell family.
We think you need these skills to ace Executive Head Housekeeper in Warwick
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for luxury hospitality shine through. We want to see how much you care about creating exceptional guest experiences and leading high-performing teams.
Tailor Your CV:Make sure your CV is tailored to the Executive Head Housekeeper role. Highlight your relevant experience in managing housekeeping teams and maintaining impeccable standards, as this will catch our eye!
Be Specific:Use specific examples from your past roles to demonstrate your leadership skills and operational expertise. We love seeing how you've made a difference in previous positions, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Hiddenwell.
How to prepare for a job interview at Ardencote
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the specifics of housekeeping operations, especially in a luxury setting. Brush up on your knowledge of health and safety regulations, COSHH, and sustainability initiatives. This will show that you’re not just passionate but also knowledgeable about what it takes to maintain exceptional standards.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in previous roles. Think about specific situations where you motivated your team or improved performance. This is crucial for the Executive Head Housekeeper role, so be ready to discuss your leadership style and how you inspire excellence.
✨Emphasise Guest Experience
Since this role is all about creating outstanding guest experiences, come prepared with examples of how you’ve gone above and beyond for guests in the past. Discuss any feedback you’ve received and how you’ve implemented changes based on guest input. This will highlight your commitment to service excellence.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in Hiddenwell and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to demonstrate your understanding of the luxury hospitality environment.
