At a Glance
- Tasks: Lead and develop Therapy and Retail departments for outstanding guest experiences.
- Company: Join Ardencote Hotel & Spa, a luxury hospitality leader.
- Benefits: Competitive salary, spa perks, discounts, and a supportive work environment.
- Other info: Full-time role with flexible hours and great career development opportunities.
- Why this job: Make a real impact in luxury wellness and inspire a talented team.
- Qualifications: Management experience in luxury spa or retail, excellent leadership skills.
Location: Ardencote Hotel & Spa, Warwickshire
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Reporting To: Head of Spa, Hotel Operations Manager & Managing Director
Department: Spa - Therapy & Retail
Lead Luxury. Drive Performance. Inspire Excellence.
Ardencote Hotel & Spa is seeking an exceptional Spa Therapy & Retail Manager to lead and develop our Therapy and Retail departments, ensuring outstanding guest experiences while driving commercial success. This is a pivotal leadership role for an ambitious, commercially minded spa professional who thrives in a luxury hospitality environment. You will be responsible for the operational and financial performance of both departments, leading a talented team to deliver exceptional service standards, maximise revenue opportunities, and create memorable guest journeys. Working closely with the Head of Spa and wider hotel leadership team, you will play a key role in shaping the future success of our spa offering while maintaining the luxury standards that Ardencote is renowned for.
What You'll Be Doing
- Leading Operational Excellence
- Overseeing the day-to-day management of the Therapy and Retail departments
- Ensuring the highest standards of service delivery, presentation and professionalism
- Managing treatment room utilisation and operational efficiency
- Supporting spa events, promotions and business initiatives
- Leading by example through active involvement in daily operations, including weekends and shift management
- Driving Commercial Performance
- Delivering revenue growth across therapy treatments and retail sales
- Monitoring departmental performance against budgets, forecasts and KPIs
- Implementing strategies to maximise treatment bookings and retail spend
- Analysing business performance and identify opportunities for growth
- Maintaining effective stock control, purchasing and inventory management
- Enhancing the Guest Experience
- Creating a seamless, personalised and memorable spa journey for every guest
- Ensuring all guest interactions reflect Ardencote's luxury service standards
- Managing guest feedback and resolve concerns professionally and effectively
- Continuously seek opportunities to improve service delivery and guest satisfaction
- Developing High-Performing Teams
- Leading recruitment, onboarding, training and development of Therapy and Retail teams
- Coaching, motivating and inspiring colleagues to achieve their full potential
- Conducting performance reviews and support career development planning
- Creating a positive, inclusive and professional working environment
- Managing rotas and payroll in line with business needs and budgets
- Maintaining Compliance & Standards
- Ensuring compliance with Health & Safety legislation and company policies
- Upholding high standards of hygiene, cleanliness and operational safety
- Maintaining accurate records and support audit requirements
- Championing a safe and secure environment for guests and team members
About You
We're looking for a passionate and experienced leader who brings:
- Previous management experience within a luxury spa, wellness, hospitality or retail environment
- Excellent commercial awareness with experience managing budgets, payroll and KPIs
- Proven ability to drive retail performance and revenue growth
- Excellent people leadership, coaching and team development skills
- Outstanding guest service and relationship-building abilities
- Excellent organisational, planning and problem-solving skills
- Confidence working in a fast-paced, hands-on operational role
- Knowledge of Health & Safety, compliance and spa operational standards
Further Information:
- Full-time: Working 45 hours per week
- Working 5 out of 7 days a week
- Shift Pattern: As required
- Salary: £40,000 - £45,000 per annum
- Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business
- Candidates must have the right to work in the UK at the time of application and throughout their employment. Unfortunately, sponsorship is not available for this position, either now or in the future
Why Join Ardencote?
At Ardencote, we pride ourselves on delivering exceptional hospitality experiences in a beautiful and inspiring setting. As Therapy & Retail Manager, you'll have the opportunity to make a significant impact on our spa operation, lead talented teams and contribute to the continued success of one of the region's leading spa destinations.
If you're a passionate spa professional with a flair for leadership, guest experience and commercial success, we'd love to hear from you.
What We Offer
- Work in a picturesque estate with a focus on luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Apply today and help shape the future of luxury wellness at Ardencote.
Spa Therapy & Retail Manager employer: Ardencote
Barons Eden is an exceptional employer, offering a vibrant work culture at the stunning Ardencote Manor in Warwickshire, where luxury hospitality meets professional growth. With a commitment to employee wellbeing, comprehensive training programmes, and a supportive team environment, you will thrive in a role that not only enhances your career but also contributes to creating unforgettable guest experiences. The ongoing refurbishment of the resort presents unique opportunities for innovation and development, making it an exciting time to join our family.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Therapy & Retail Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ardencote. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ardencote
Don't be shy about reaching out to Ardencote directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Therapy & Retail Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ardencote and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ardencote
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
