At a Glance
- Tasks: Lead the Front Office team overnight, ensuring exceptional guest experiences and smooth hotel operations.
- Company: Luxury wellness retreat offering a supportive and inclusive work environment.
- Benefits: Competitive salary, spa discounts, flexible hours, and professional development opportunities.
- Other info: Enjoy a fun workplace with excellent career growth and perks like complimentary spa days.
- Why this job: Join a passionate team and create memorable experiences for guests while developing your leadership skills.
- Qualifications: Previous hotel experience, strong leadership skills, and a passion for customer service.
We’re looking for a confident and guest-focused Nights Manager to lead our Front Office operation overnight. Reporting to the Front Office Manager, you’ll lead our Assistant Nights Manager, Night Receptionists and Night Porters, ensuring every guest receives a warm, professional and memorable experience whatever the hour.
The Role
- Overseeing the Front Office team, coordinating the shift and taking on Duty Management responsibilities, ensuring the hotel runs safely and smoothly throughout the night.
- Creating brilliant guest experiences, from welcoming late arrivals to handling requests and resolving complaints, you’ll anticipate guests’ needs and make sure they feel genuinely looked after.
- Developing your team, coaching, training and motivating the Nights team, helping them build their confidence, deliver consistently high standards and maximise opportunities to enhance the guest experience.
- Managing room status, guest information, arrivals, handovers and key overnight processes, working closely with Reservations, Accounts and other hotel departments.
- Understanding our rates, packages and promotions, encouraging in-house selling and helping maximise room revenue while ensuring payments, postings and guest accounts are accurate.
- Keeping our guests and hotel safe, taking responsibility for overnight security and safety procedures, including fire safety walks, and ensuring Health & Safety procedures are followed by the team.
About you
- We’re looking for a natural people leader who is calm, organised and confident making decisions independently.
- You’ll care about the details while never losing sight of what matters most, our guests and your team.
- Must have previous Front Office or hotel operational experience.
- Must have experience leading, supervising or developing a team.
- Must have a genuine passion for excellent customer service.
- Must have confidence handling guest concerns and resolving problems.
- Must have excellent communication and organisational skills.
- Must have good commercial awareness and attention to detail.
- Must have confidence using hotel systems and managing financial transactions.
- Must have the ability to remain calm and make sound decisions during the night.
Most importantly, you’ll be someone who leads by example, embraces change and takes pride in creating a fantastic experience for guests and colleagues alike.
Additional Information
- Full-time - 40 hours per week, 4 days on, 4 days off.
- This is a Nights position. Full flexibility is required as the role will include weekends and Bank Holidays.
- Salary £30,000 per annum.
- Applicants must have the legal right to work in the UK at the time of application.
Why Join Us
- Complimentary Spa Day on work anniversaries at any of our company spas.
- Complimentary use of leisure and spa facilities.
- Access to the Employee Assistance Program.
- 30% discount on overnight stays and spa days.
- Discounts on food, drink and retail across our venues.
- Pension scheme.
- Free Parking.
- Refer-a-Friend scheme.
- Excellent Induction and training programme.
- Perkbox Online benefits and discounts.
- On-line Doctor support (appointments/prescriptions).
- A fun, supportive and inclusive work environment with loads of development opportunities.
People say you can’t choose your family, well we choose you to be part of ours!
Night Manager employer: Ardencote
Barons Eden is an exceptional employer, offering a vibrant work culture at the stunning Ardencote Manor in Warwickshire, where luxury hospitality meets professional growth. With a commitment to employee wellbeing, comprehensive training programmes, and a supportive team environment, you will thrive in a role that not only enhances your career but also contributes to creating unforgettable guest experiences. The ongoing refurbishment of the resort presents unique opportunities for innovation and development, making it an exciting time to join our family.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ardencote. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ardencote
Don't be shy about reaching out to Ardencote directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ardencote and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ardencote
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
