At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences in a luxury hotel and spa.
- Company: Join Ardencote Manor, a premier destination for luxury hospitality.
- Benefits: Competitive salary, spa perks, discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for professional growth and development.
- Why this job: Shape unforgettable guest journeys and develop a high-performing team.
- Qualifications: 5+ years in hospitality, with 2+ years in management; strong leadership skills required.
You could be just the right applicant for this job. Read all associated information and make sure to apply.
Location: Ardencote Manor, Warwickshire
Reports to: General Manager
Lead Exceptional Guest Experiences in a Luxury Hospitality Environment
Are you a passionate hospitality leader with a talent for delivering outstanding guest experiences? Do you thrive in a fast-paced environment where no two days are the same? We are seeking an experienced and inspiring Head of Hotel & Spa Front of House to lead our Front of House teams and ensure every guest enjoys a seamless and memorable journey from arrival to departure. This is a fantastic opportunity to join a luxury hotel and spa operation, where exceptional service, team development, and operational excellence are at the heart of everything we do.
The Role
As Head of Hotel & Spa Front of House, you will oversee all front-facing operations across both the hotel and spa. You will be responsible for leading and developing a high-performing team, driving guest satisfaction, maximising revenue opportunities, and ensuring operational efficiency across all areas of reception and guest services. Working closely with the General Manager and other department heads, you will play a key role in shaping the guest experience while maintaining the highest standards of service and professionalism.
Key Responsibilities
- Guest Experience & Service Excellence
- Leading and inspiring the Hotel and Spa Reception teams to deliver exceptional guest service
- Ensuring smooth and efficient guest arrivals, departures, and reservation processes
- Managing guest feedback, enquiries, complaints, and special requests professionally and proactively
- Developing personalised service initiatives that enhance guest loyalty and satisfaction
- Building strong relationships with repeat guests and VIP clientele
- Spa & Hotel Operations
- Coordinating hotel and spa services to create a seamless guest journey
- Overseeing spa reservations and scheduling alongside hotel occupancy requirements
- Collaborating with Spa Management to maintain exceptional service standards and presentation
- Monitoring daily operations, guest flow, staffing levels, and service delivery
- Leadership & Team Development
- Recruiting, training, coaching, and developing a high-performing Front of House team
- Conducting regular performance reviews, appraisals, and development plans
- Creating a positive, engaging, and collaborative working environment
- Ensuring all team members adhere to company standards, policies, and uniform requirements
- Driving team engagement through regular communication, training, and recognition initiatives
- Commercial & Financial Performance
- Maximising revenue through effective room and spa booking management, upselling, and yield management
- Monitoring front-of-house budgets, payroll, utilisation, and financial performance
- Producing accurate reports and forecasts to support business objectives
- Ensuring compliance with company procedures relating to purchasing, stock, cash handling, and debtor management
- Quality, Compliance & Continuous Improvement
- Maintaining the highest standards of health, safety, hygiene, and operational compliance
- Analysing guest feedback from platforms such as Revinate, TripAdvisor, and Mystery Shopper reports
- Implementing improvements based on guest insights and operational performance
- Reviewing and enhancing SOPs and operational procedures to support continuous improvement
About You
We are looking for an experienced hospitality professional who combines operational excellence with a genuine passion for guest service.
Essential Skills & Experience
- Have a minimum of 5 years' experience in hotel, resort, or luxury hospitality operations
- Have at least 2 years' experience in a management or supervisory role
- Have an exceptional understanding of hotel front office operations and spa reception management
- Have proven ability to lead, motivate, and develop high-performing teams
- Have excellent communication, organisational, and problem-solving skills
- Have experience working with hotel PMS systems such as Opera, Mews, or similar platforms
- Have commercial awareness with experience managing budgets and driving revenue performance
Personal Attributes
- Be passionate about delivering exceptional guest experiences
- Be professional, approachable, and highly organised
- Be calm and decisive under pressure
- Be detail-oriented with a proactive approach
- Have exceptional leadership presence with the ability to inspire others
Additional Information
- Full-Time - 45 hours per week
- Working on a 5 out of 7-day rota, demonstrating flexibility to meet business requirements, including availability to work evenings, weekends, and bank holidays as required
- £45,000 per annum
- Applicants must have the legal right to work in the UK at the time of application and throughout their employment.
- Please note that we are unable to offer visa sponsorship now or in the future for this position
What We Offer
- Complimentary Spa Day on work anniversaries at any of our company spas
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
If you are ready to lead a dedicated team and play a pivotal role in creating unforgettable guest experiences, we would love to hear from you. Apply today and become part of our exceptional hospitality journey.
Head of Hotel & Spa Front of House in Kineton employer: Ardencote
Barons Eden is an exceptional employer, offering a vibrant work culture at the stunning Ardencote Manor in Warwickshire, where luxury hospitality meets professional growth. With a commitment to employee wellbeing, comprehensive training programmes, and a supportive team environment, you will thrive in a role that not only enhances your career but also contributes to creating unforgettable guest experiences. The ongoing refurbishment of the resort presents unique opportunities for innovation and development, making it an exciting time to join our family.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Hotel & Spa Front of House in Kineton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ardencote. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ardencote
Don't be shy about reaching out to Ardencote directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Hotel & Spa Front of House in Kineton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ardencote and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ardencote
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
