At a Glance
- Tasks: Lead the Front Office team overnight, ensuring exceptional guest experiences and smooth hotel operations.
- Company: Luxury wellness retreat with a focus on guest satisfaction and team development.
- Benefits: Competitive salary, spa perks, discounts, and a supportive work environment.
- Other info: Full-time role with flexible hours and excellent career growth opportunities.
- Why this job: Join a dynamic team and create memorable experiences for guests while developing your leadership skills.
- Qualifications: Previous hotel experience and a passion for customer service are essential.
The predicted salary is between 30000 - 30000 £ per year.
Ardencote Manor - Hiddenwell | Luxury Wellness Retreat
Full-Time | Permanent
Salary: £30,000 per annum
Reports to: Front Office Manager
We're looking for a confident and guest-focused Nights Manager to lead our Front Office operation overnight. Reporting to the Front Office Manager, you'll lead our Assistant Nights Manager, Night Receptionists and Night Porters, ensuring every guest receives a warm, professional and memorable experience whatever the hour.
The Role
- Overseeing the Front Office team, coordinating the shift and taking on Duty Management responsibilities, ensuring the hotel runs safely and smoothly throughout the night.
- Creating brilliant guest experiences, from welcoming late arrivals to handling requests and resolving complaints, you'll anticipate guests' needs and make sure they feel genuinely looked after.
- Developing your team, coaching, training and motivating the Nights team, helping them build their confidence, deliver consistently high standards and maximise opportunities to enhance the guest experience.
- Managing room status, guest information, arrivals, handovers and key overnight processes, working closely with Reservations, Accounts and other hotel departments.
- Understanding our rates, packages and promotions, encouraging in-house selling and helping maximise room revenue while ensuring payments, postings and guest accounts are accurate.
- Keeping our guests and hotel safe, taking responsibility for overnight security and safety procedures, including fire safety walks, and ensuring Health & Safety procedures are followed by the team.
About you
- We're looking for a natural people leader who is calm, organised and confident making decisions independently.
- Must have previous Front Office or hotel operational experience.
- Must have experience leading, supervising or developing a team.
- Must have a genuine passion for excellent customer service.
- Must have confidence handling guest concerns and resolving problems.
- Must have excellent communication and organisational skills.
- Must have good commercial awareness and attention to detail.
- Must have confidence using hotel systems and managing financial transactions.
- Must have the ability to remain calm and make sound decisions during the night.
- Most importantly, you'll be someone who leads by example, embraces change and takes pride in creating a fantastic experience for guests and colleagues alike.
Additional Information
- Full-time - 40 hours per week.
- 4 days on, 4 days off.
- This is a Nights position. Full flexibility is required as the role will include weekends and Bank Holidays.
- Salary £30,000 per annum.
- Applicants must have the legal right to work in the UK at the time of application.
Why Join Us
- Complimentary Spa Day on work anniversaries at any of our company spas.
- Complimentary use of leisure and spa facilities.
- Access to the Employee Assistance Program.
- 30% discount on overnight stays and spa days.
- Discounts on food, drink and retail across our venues.
- Pension scheme.
- Free Parking.
- Refer-a-Friend scheme.
- Excellent Induction and training programme.
- Perkbox Online benefits and discounts.
- On-line Doctor support (appointments/prescriptions).
- A fun, supportive and inclusive work environment with loads of development opportunities.
People say you can't choose your family, well we choose you to be part of ours!
Night Manager in Henley in Arden employer: Ardencote
Barons Eden is an exceptional employer, offering a vibrant work culture at the stunning Ardencote Manor in Warwickshire, where luxury hospitality meets professional growth. With a commitment to employee wellbeing, comprehensive training programmes, and a supportive team environment, you will thrive in a role that not only enhances your career but also contributes to creating unforgettable guest experiences. The ongoing refurbishment of the resort presents unique opportunities for innovation and development, making it an exciting time to join our family.
