At a Glance
- Tasks: Lead hotel renovations and ensure top-notch maintenance for an exceptional guest experience.
- Company: Join Barons Eden, a luxury spa and hotel collection known for outstanding hospitality.
- Benefits: Enjoy a competitive salary, discounts, wellness support, and a fun work environment.
- Other info: Flexible hours with excellent career growth opportunities in a supportive team culture.
- Why this job: Be at the forefront of transforming a luxury resort and enhancing guest experiences.
- Qualifications: Experience in facilities management and a passion for high standards are essential.
The predicted salary is between 55000 - 60000 £ per year.
Location: Ardencote Manor, Warwickshire
About Us
Barons Eden is a collection of iconic spa and hotel destinations where exceptional service and luxurious experiences come to life. Ardencote Manor is a luxury countryside resort set in the heart of Warwickshire, renowned for its exceptional hospitality, award‑winning spa facilities, fine dining, and outstanding guest experiences. Currently closed as part of an exciting full‑site refurbishment, Ardencote Manor is investing in a significant transformation of its facilities, creating a fresh new chapter for both guests and employees alike.
About the Role
As Head of Facilities and Estates, you will play a vital role in planning, executing, and overseeing hotel renovations, upgrades, and maintenance projects ensuring they are completed to the highest standard, on time, and within budget. You will lead all engineering operations across our hotel and spa, ensuring the mechanical, electrical, plumbing, and HVAC systems are fully compliant, efficient, and reliable. This role carries responsibility for the overall maintenance and technical integrity of the property’s estate, grounds, and infrastructure, directly supporting an exceptional experience for both guests and staff.
A strong technical background, hands‑on approach, and passion for maintaining high‑quality facilities and grounds are essential to enhancing our estate and the overall guest journey.
Key Responsibilities
- Maintenance and Operations
- Overseeing the day‑to‑day maintenance and repair work of hotel and spa facilities, including guest rooms, spa areas, restaurants, public spaces, back‑of‑house areas, grounds, and biomass.
- Conducting regular inspections of the hotel and spa’s facilities and grounds to identify potential areas for improvement or necessary repairs.
- Evaluating the potential risks and challenges associated with each project, proactively identifying solutions to mitigate issues before they arise.
- Collaborating with the Spa Operations Team to support the operation and maintenance of specialised spa equipment, ensuring all facilities consistently meet safety, hygiene, and quality standards.
- Establishing clear performance metrics and service level agreements (SLAs) with contractors, ensuring that project work is completed to specification, fully compliant to regulations and RAMS (Risk Assessment and Method Statement), delivered within agreed timelines, and aligned with negotiated costs.
- Identifying and implementing operational efficiencies within the department to enhance performance, reduce costs, and support overall service excellence.
- Team Management
- Leading, managing, and developing the maintenance and grounds team to ensure the safe and effective operation of all hotel and spa systems.
- Ensuring the maintenance and grounds team has the necessary skills, training, and resources to perform their duties effectively.
- Acting as the primary point of contact for all renovation and construction‑related inquiries, ensuring hotel management, department heads, and key stakeholders are kept informed on project progress, challenges, and achievements.
- Assessing training needs within the team and implementing appropriate development initiatives.
- Fostering a supportive and inclusive team culture by actively promoting mental health awareness and encouraging open, honest communication.
- Demonstrating a commitment to wellbeing by modelling a healthy work‑life balance and encouraging the same across the team.
- Promoting a culture of respect, inclusion, and emotional welfare where team members feel valued, listened to, and confident to raise concerns or ideas.
- Remaining attentive to signs of stress or burnout, offering appropriate support and guidance.
- Safety and Security
- Ensuring compliance with health and safety standards, building regulations, environmental regulations, and industry best practices.
- Participating in crisis management and emergency procedures to handle any engineering‑related issues efficiently.
- Prioritising safety and security in all aspects of the hotel and spa’s operations.
- Implementing and maintaining safety protocols and procedures.
- Prioritising the guest experience during all renovation and maintenance activities.
- Coordinating works to minimise disruption, adapting schedules as needed.
- Planning and Scheduling
- Managing and scheduling preventive maintenance programs to reduce downtime and increase the longevity of hotel and spa assets.
- Developing and managing an annual maintenance budget, ensuring cost‑effective solutions for repairs and upgrades.
- Implementing energy‑saving initiatives and sustainability practices to reduce the hotel and spa’s environmental footprint.
- Monitoring ongoing costs and reporting any potential issues or budget adjustments to senior management in a timely manner.
- Quality Control and Asset Protection
- Maintaining oversight of the project’s timeline, ensuring that all phases are completed on schedule.
- Enforcing strict quality control measures, inspecting the work being completed to ensure it meets the hotel and spa’s high standards.
- Responding promptly to management requests related to maintenance or engineering issues.
- Maintaining relationships with contractors, suppliers, and service providers.
- Ensuring the protection of the hotel and spa’s assets through proper maintenance and upkeep.
- Collecting feedback from key stakeholders and incorporating this into future project planning.
Personal Specification
Essential
- Have proven experience in facilities, engineering, or estate management, ideally within the hospitality or luxury property sector.
- Have excellent technical knowledge of building systems (MEP, HVAC, biomass, water treatment).
- Be a hands‑on leader with excellent planning, communication, and problem‑solving skills.
- Have a track record of managing refurbishment projects, budgets, and contractor relationships.
- Have a passion for high standards, safety, sustainability, and delivering exceptional guest experiences.
- Be committed to team development, wellbeing, and inclusive leadership.
Additional Information
Full‑time – 45 hours per week
Salary: £55,000 – £60,000
Full flexibility is required, as shifts will adapt based on team and business needs
Benefits
- Competitive salary
- Complimentary Spa Day on work anniversaries at any of our company spas
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer‑a‑Friend scheme
- Excellent induction and training programme
- Perkbox online benefits and discounts
- Online Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Join our family. We value every team member, and we're excited to support your growth and development in this dynamic role.
Head of Facilities and Estates employer: Ardencote – Maintenance
Barons Eden is an exceptional employer, offering a vibrant work culture at Ardencote Manor, where employees are at the heart of delivering luxurious experiences. With a commitment to professional development, competitive benefits, and a supportive environment, team members can thrive while contributing to the transformation of this iconic resort. The ongoing refurbishment promises exciting opportunities for growth and innovation in hospitality, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Facilities and Estates
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in facilities management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events, workshops, or local meet-ups related to hospitality and facilities management. It’s a great way to meet potential employers and showcase your passion for the field.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how your skills can enhance their operations.
✨Tip Number 4
Prepare for interviews by researching the company’s recent projects and challenges. Tailor your responses to show how your experience aligns with their goals, especially in maintaining high standards and guest satisfaction.
We think you need these skills to ace Head of Facilities and Estates
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for facilities management and hospitality shine through. We want to see that you’re genuinely excited about the role and how you can contribute to creating exceptional guest experiences.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in facilities and estate management. Focus on your technical skills and any past projects that align with what we’re looking for at Ardencote Manor.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Barons Eden.
How to prepare for a job interview at Ardencote – Maintenance
✨Know Your Stuff
Make sure you brush up on your technical knowledge of building systems like MEP, HVAC, and water treatment. Be ready to discuss how you've managed similar projects in the past, as this role requires a strong technical background.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing projects. Talk about how you've fostered a supportive team culture and promoted wellbeing among your staff, as this is crucial for the Head of Facilities and Estates role.
✨Be Ready for Problem-Solving
Think of specific challenges you've faced in previous roles and how you overcame them. This job involves evaluating risks and finding solutions, so demonstrating your problem-solving skills will impress the interviewers.
✨Align with Their Values
Research Barons Eden and Ardencote Manor to understand their commitment to exceptional guest experiences and sustainability. Be prepared to discuss how your values align with theirs and how you can contribute to their mission of providing high-quality facilities.
