At a Glance
- Tasks: Lead and inspire housekeeping teams to deliver luxury guest experiences.
- Company: Hiddenwell, a luxury wellness retreat focused on exceptional hospitality.
- Benefits: Competitive salary, spa discounts, free parking, and a supportive work environment.
- Other info: Full-time role with excellent training and development opportunities.
- Why this job: Join a passionate team and create unforgettable experiences in a stunning estate.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 45000 - 45000 £ per year.
Hiddenwell is seeking an experienced and passionate Executive Head Housekeeper to lead our Housekeeping, Laundry, and Spa Cleaning Operations. This is a fantastic opportunity for an exceptional hospitality professional who takes pride in delivering impeccable standards, developing high-performing teams, and creating outstanding guest experiences within a luxury wellness environment.
As a key member of our leadership team, you will be responsible for ensuring every guest space, wellness facility, and operational area reflects the exceptional standards that define Hiddenwell.
About the Role
Reporting directly to the General Manager, the Executive Head Housekeeper will oversee all aspects of housekeeping, laundry, and spa cleaning operations across the property. You will lead and inspire a large team, ensuring consistently exceptional cleanliness, presentation, and service standards whilst maintaining operational efficiency, financial performance, and regulatory compliance. This is a hands-on leadership role requiring strong operational expertise, excellent people management skills, and a passion for delivering luxury hospitality experiences.
Key Responsibilities
- Leadership & Team Development
- Leading, motivating, and developing housekeeping, laundry, and spa cleaning teams
- Creating a positive, supportive, and high-performing working environment
- Recruiting, training, coaching, and developing team members to achieve their full potential
- Conducting regular performance reviews and development conversations
- Ensuring staffing levels are effectively managed in line with business demands
- Operational Excellence
- Maintaining exceptional standards throughout guest accommodation, public areas, wellness facilities, treatment rooms, and back-of-house areas
- Overseeing all laundry operations, including quality control, stock management, and distribution
- Ensuring all guest rooms and facilities consistently exceed presentation and cleanliness expectations
- Managing VIP arrivals and special guest requirements
- Conducting regular inspections and quality audits
- Guest Experience
- Championing a culture of service excellence
- Monitoring guest feedback and implementing improvements where required
- Working collaboratively with all departments to deliver seamless guest experiences
- Ensuring every guest encounter reflects Hiddenwell's commitment to luxury, wellbeing, and personalised service
- Financial & Commercial Management
- Managing departmental budgets and labour costs effectively
- Monitoring stock control and purchasing processes
- Identifying opportunities to improve efficiencies and reduce waste
- Supporting sustainability initiatives across the operation
- Health, Safety & Compliance
- Ensuring compliance with all health, safety, hygiene, and legislative requirements
- Maintaining high standards of COSHH, manual handling, and safe working practices
- Ensuring departmental policies, procedures, and audits are completed accurately and on time
About You
We are looking for a confident and inspiring leader who brings:
- Essential
- Have previous experience as an Executive Head Housekeeper, Head Housekeeper, or Senior Housekeeping Manager within a luxury hotel, resort, spa, or hospitality environment
- Have exceptional leadership and people management skills
- Have proven experience managing large housekeeping teams
- Have excellent organisational and planning abilities
- Have exceptional attention to detail and commitment to quality
- Have experience managing departmental budgets and labour costs
- Have sound knowledge of health and safety, COSHH, and compliance requirements
- Have a passion for delivering exceptional guest experiences
- Desirable
- Have experience within a luxury wellness retreat, spa resort, or premium hospitality environment
- Have experience overseeing in-house laundry operations
- Have knowledge of sustainability initiatives within housekeeping operations
- Hold hospitality qualifications or relevant professional certifications
Additional Information
- Full-Time position working 5 out of 7 days per week - including weekends and public holidays
- 45 hours per week
- Salary: £45,000 per annum
- Estimated Start Date 01 October 2026
- Applicants must have the legal right to work in the UK at the time of application and throughout their employment.
- Please note that we are unable to provide visa sponsorship now or in the future for this position.
What We Offer
- Work in a picturesque estate with a focus on luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- PerkBox online benefits and discounts
- Online Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Join Hiddenwell
At Hiddenwell, we believe exceptional guest experiences begin with exceptional people. If you are passionate about excellence, thrive in a luxury hospitality environment, and are ready to lead a dedicated team committed to creating unforgettable guest experiences, we would love to hear from you. Apply today and become part of the Hiddenwell journey.
Executive Head Housekeeper employer: Ardencote – Housekeeping
Hiddenwell is an exceptional employer that prioritises luxury hospitality and employee well-being, offering a supportive and inclusive work environment where team members can thrive. With a focus on professional development, employees benefit from comprehensive training programmes, generous discounts, and unique perks such as complimentary spa days and access to leisure facilities. Located in a picturesque estate, Hiddenwell fosters a culture of excellence, ensuring that every team member plays a vital role in delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Head Housekeeper
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events, job fairs, or local meet-ups. Being present in person allows you to make a memorable impression and showcase your passion for hospitality directly.
✨Tip Number 3
Prepare for interviews by researching Hiddenwell’s values and standards. Tailor your responses to reflect how your experience aligns with their commitment to luxury and exceptional guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hiddenwell team.
We think you need these skills to ace Executive Head Housekeeper
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for luxury hospitality shine through. We want to see how much you care about delivering exceptional guest experiences and leading a high-performing team.
Tailor Your CV:Make sure your CV is tailored to the Executive Head Housekeeper role. Highlight your relevant experience in managing large teams and maintaining impeccable standards, as these are key to what we’re looking for.
Be Specific:Use specific examples from your past roles to demonstrate your leadership skills and operational expertise. We love seeing how you've tackled challenges and improved guest experiences in previous positions.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Hiddenwell.
How to prepare for a job interview at Ardencote – Housekeeping
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the specifics of housekeeping operations, especially in a luxury setting. Brush up on your knowledge of health and safety regulations, COSHH, and how to maintain exceptional cleanliness standards. This will show that you’re not just passionate but also knowledgeable about what it takes to excel in this role.
✨Showcase Your Leadership Skills
As an Executive Head Housekeeper, you’ll need to lead a large team. Prepare examples of how you’ve successfully motivated and developed teams in the past. Think about specific situations where you’ve turned challenges into opportunities for growth, and be ready to discuss your approach to performance reviews and team development.
✨Emphasise Guest Experience
Hiddenwell is all about delivering outstanding guest experiences. Be prepared to talk about how you’ve championed service excellence in previous roles. Share stories that highlight your ability to respond to guest feedback and implement improvements, ensuring every guest feels valued and cared for.
✨Financial Savvy is Key
Understanding budgets and cost management is crucial for this role. Come equipped with examples of how you’ve managed departmental budgets effectively in the past. Discuss any strategies you’ve implemented to improve efficiencies or reduce waste, as this will demonstrate your commercial acumen and commitment to sustainability.
