At a Glance
- Tasks: Lead our Reception and Day Porter teams to create exceptional guest experiences.
- Company: Luxury wellness retreat with a focus on outstanding hospitality.
- Benefits: Competitive salary, spa discounts, flexible hours, and career development opportunities.
- Other info: Join a fun, supportive team with excellent training and growth potential.
- Why this job: Make a real impact on guest experiences in a vibrant hospitality environment.
- Qualifications: Previous hospitality supervisory experience and strong leadership skills.
The predicted salary is between 31000 - 31000 £ per year.
Ardencote Manor - Hiddenwell | Luxury Wellness Retreat
Full-Time | Permanent
Salary: £31,000 per annum
Reports to: Front Office Manager
Lead Exceptional Guest Experiences in a Luxury Hospitality Environment
Are you a natural people person who loves creating brilliant guest experiences? We’re looking for an Assistant Front of House Manager to help lead our Reception and Day Porter teams and make sure every guest receives a warm welcome and exceptional service throughout their stay. Working closely with the Front Office Manager, you’ll be at the heart of the hotel operation – supporting the team, overseeing busy shifts and helping everything run smoothly from arrival through to departure.
Key Responsibilities
- Supporting and motivating our Reception and Day Porter teams
- Taking Duty Manager responsibility and supporting departments across the hotel
- Delivering consistently high standards of guest service
- Handling guest requests and resolving any concerns with confidence and care
- Supporting rotas, training, coaching and team development
- Managing room allocations and helping maximise room sales and revenue
- Ensuring guest information, payments and Front Office procedures are accurate
- Keeping the team informed with clear handovers and daily communications
- Spotting opportunities to improve the guest journey and the way we work
- Leading by example and creating a positive, professional working environment
About You
- Have previous Front Office, Reception or hospitality supervisory experience
- Genuinely enjoy looking after guests and creating memorable experiences
- Are confident leading, coaching and motivating a team
- Can stay calm, organised and positive in a busy environment
- Have great communication and problem-solving skills
- Are commercially aware and comfortable encouraging your team to maximise sales opportunities
- Are confident using hotel systems and following financial procedures
- Enjoy taking ownership and getting involved across the wider hotel operation
Additional Information
- Full-Time - 40 hours per week
- Working on a 5 out of 7-day rota, demonstrating flexibility to meet business requirements, including availability to work evenings, weekends, and bank holidays as required
- Salary £31,000 per annum
- Applicants must have the legal right to work in the UK at the time of application and throughout their employment. Please note that we are unable to offer visa sponsorship now or in the future for this position
What We Offer
- Complimentary Spa Day on work anniversaries at any of our company spas
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
This is a fantastic opportunity for someone looking to take the next step in their hospitality career. You’ll have the chance to develop your leadership skills, make a real impact on the guest experience and play an important role within our Front of House team.
Assistant Front of House Manager employer: Ardencote
At Ardencote Manor - Hiddenwell, we pride ourselves on creating a nurturing and supportive work environment where our team members can thrive. As a Front of House Lead, you will benefit from ongoing training and development opportunities, ensuring your career grows alongside our commitment to exceptional guest experiences. Located in a serene setting, our luxury wellness retreat offers a unique chance to be part of a dedicated team that values excellence, teamwork, and personal well-being.
