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- Tasks: Coordinate maintenance and repair efforts for aircraft, ensuring timely sourcing and supply of components.
- Company: Join a leading aviation company known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy a competitive salary, shift allowance, modern office space, and a great pension package.
- Why this job: Be a key player in aviation operations, making a real impact on customer satisfaction and contract performance.
- Qualifications: Proven background in aviation operations or air-based logistics is essential.
- Other info: This role offers a 4 on 4 off night shift pattern, perfect for those seeking flexibility.
The predicted salary is between 32000 - 48000 £ per year.
Arden White Aerospace and Aviation Recruitment are currently with a leading Aviation company for their night shift team based out of their stunning office in Crawley. The Senior Operations Specialist will aid in the coordination of maintenance and repair efforts to keep customer’s aircraft flying through sourcing and supplying the required components. The Sr Operations Specialist will be expected to work closely and communicate with clients, providing detailed feedback on all requests.
As a key contact for the customer, you will liaise with all internal departments (procurement, sales and inventory teams) to ensure all parties are working together effectively. We are only considering candidates with a proven background in aviation operations OR air-based logistics such as freight.
Key Responsibilities:- Act as a focal point to provide continuity for client contracted customers and Program Managers.
- Act as the focal point for maintenance requests received from contracted customers ensuring these demands are raised in a timely manner, sources of supply are identified and to arrange shipment in accordance with the contractual service level.
- Highlight any potential shortfalls and work on solutions with the supplier and airline/customer.
- Assist with the airline/customer daily operational demands process, alongside the fulfilment of customer requests in accordance with the contractual service level.
- Assist with any customer backlogs either system or operational, ensuring customer delays are kept to a minimum whilst maintaining excellent communication with the customer, informing of potential alternative solutions and disruptions of supply.
- Follow the demand through until shipping information has been provided by the freight forwarder, and communicate the latest updates to the Airline.
- Provide 360 feedback to the Senior Operations Manager where future improvements and changes to our procedures will enhance the operation.
- Pro-actively engage with the allocated Program and Operations managers to ensure implementation of all contractual requirements to guarantee customer satisfaction and contract performance.
- Identify at an early stage potential problems and risks, evaluate and anticipate implications and be proactive with all concerned parties in developing and defining contingency/recovery plans and actions.
- Escalate to the relevant manager to support with resolution.
- Explore potential market sources for new suppliers that could improve effectiveness, increase profitability or enable the company to embark on a wider range of activities should this be advantageous.
Package:
- Starting salary of £40,000+
- Additional shift allowance of £4,000 per annum (This role is working a 4 on 4 off night shift pattern)
- Comfortable modern office space with free onsite parking
- Competitive pension and perks package
Apply today as our client is urgently looking to fill this position and so it won’t be vacant for long!
Operational Specialist employer: Arden White
Contact Detail:
Arden White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Specialist
✨Tip Number 1
Familiarise yourself with the aviation industry, especially in operations and logistics. Understanding the specific challenges and trends in this sector will help you speak confidently about your experience and how it relates to the role.
✨Tip Number 2
Network with professionals in the aviation field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss specific examples from your past work that demonstrate your ability to manage operational demands and communicate effectively with clients. Highlighting your problem-solving skills will be crucial for this role.
✨Tip Number 4
Research the company thoroughly. Understand their values, recent projects, and any challenges they may be facing. This knowledge will allow you to tailor your conversations and show genuine interest during interviews.
We think you need these skills to ace Operational Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in aviation operations or air-based logistics. Use specific examples that demonstrate your ability to coordinate maintenance and repair efforts, as well as your communication skills with clients.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your problem-solving skills and your proactive approach to managing operational demands and customer requests.
Showcase Relevant Skills: In your application, clearly outline any specific skills that relate to the role, such as knowledge of supply chain management, experience with freight logistics, or familiarity with contractual service levels in aviation.
Follow Application Instructions: Ensure you follow all application instructions provided by Arden White. This includes submitting your application through the specified channels on our website and including all required documents.
How to prepare for a job interview at Arden White
✨Showcase Your Aviation Knowledge
Make sure to brush up on your aviation operations and air-based logistics knowledge. Be prepared to discuss specific examples from your past experience that demonstrate your understanding of maintenance coordination and customer service in the aviation sector.
✨Demonstrate Strong Communication Skills
As a Senior Operations Specialist, effective communication is key. Practice articulating how you have successfully liaised with clients and internal teams in previous roles. Highlight your ability to provide clear feedback and updates, especially in high-pressure situations.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of instances where you identified potential issues early and developed contingency plans. Be ready to explain your thought process and the outcomes of your actions.
✨Understand the Company’s Values and Culture
Research the company’s mission and values, particularly their focus on customer satisfaction and operational excellence. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals.
