At a Glance
- Tasks: Support quality assurance processes and coordinate academic appeals in a dynamic environment.
- Company: Join Arden University, an innovative institution transforming higher education.
- Benefits: Enjoy 30 days holiday, private medical insurance, and free courses for you and your family.
- Other info: Hybrid working model with opportunities for professional development and career growth.
- Why this job: Make a real impact on students' educational journeys while growing your career.
- Qualifications: Degree or relevant experience, strong analytical skills, and customer service expertise.
The predicted salary is between 28000 - 30000 £ per year.
Salary: £28,000 - £30,000 per annum
Employment type: Fixed Term Contract for 12 months
Purpose of fixed term: Temporary increase in workload across the team
Hours per week: 37
Reporting into: Quality Manager
Department: Quality & Registry
This role operates on a hybrid working arrangement that will require travelling into the Coventry Head Office every other Tuesday. This may fluctuate in line with business requirements.
About Arden University: We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
About our Department: The Senior Quality Coordinator will sit within our Quality and Registry team, which is the University's administration hub for our students. It is responsible for a wide range of functions, from governance through to student administration, marking and assessment. The team is also responsible for processing all results and grades for the students and producing all certificates that are awarded at the graduation ceremony.
About the Role: Reporting to our Quality Team Leader, we are looking for a Senior Quality Coordinator to join our highly skilled and supportive Quality Team. Working in a fast-paced environment, this role presents an exciting opportunity to provide important administrative support and coordination of Arden’s quality assurance and enhancement processes and procedures with a particular focus on Academic appeals.
About You: To be successful as a Senior Quality Coordinator you must have:
- Essential: Degree qualified or extensive relevant work experience
- Strong analysis and problem-solving capability
- Stakeholder management skills / experience
- Strong administrative and customer service skills
- Experience of working with database systems and Excel reporting spreadsheets or data dashboards
- Ability to plan, organise and prioritise workloads to meet specific deadlines in a high-pressured environment.
Desirable skills:
- Experience of working in a Higher Education/Further Education environment.
- Knowledge of quality assurance or registry processes in an educational context.
- Experience of working with student record systems or large IT record systems.
Why Arden: At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits.
- 30 days holiday + bank holidays on top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- BUPA Cash Plan
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values: Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
Closing Date: Wednesday 25 November. We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion: As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement: Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa, or fulfil the criteria we have for providing sponsorship. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Senior Quality Co-ordinator (Appeals) 12 Months FTC in Warwick employer: Arden University
Arden University is an innovative and rapidly growing institution that prioritises accessibility and student success, making it an exceptional employer for those passionate about education. With a strong commitment to employee development, generous benefits including 30 days of holiday, private medical insurance, and opportunities for free study, Arden fosters a supportive and inclusive work culture. Joining Arden means being part of a dedicated team that values kindness and resourcefulness while shaping the future of higher education in a dynamic environment.
