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- Tasks: Support and empower students throughout their academic journey with coaching and mentoring.
- Company: Join Arden University, a multi-award-winning institution focused on innovation and digital education.
- Benefits: Enjoy 30 days holiday, a generous pension plan, and free study opportunities for you and your family.
- Why this job: Be part of a passionate team making education accessible and impactful for students worldwide.
- Qualifications: Experience in coaching or mentoring, excellent interpersonal skills, and empathy towards diverse backgrounds.
- Other info: Exciting growth opportunities as we expand into new disciplines and locations.
The predicted salary is between 24000 - 32000 £ per year.
Join us as we open the doors to our brand new Newcastle Campus early next year!
Salary: £28,000 per annum
Employment type: Permanent
Hours per week: 37
Reporting into: Lead Student Success Coach
Department: Student Experience
This role will be based full time from our Newcastle campus.
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
Student Experience
The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. They provide wellbeing support, academic guidance, career development, and engagement initiatives, ensuring every student feels connected and equipped for success. Our focus on innovation and continuous improvement helps create an inclusive and enriching learning environment.
About the Role
This is a key role within our Student Success team. Each coach is responsible for supporting a caseload of students throughout their academic life cycle (from enrolment to graduation) from a pastoral perspective. You will deliver proactive coaching and mentoring support via early intervention and outreach activities, and will work proactively in collaboration with colleagues to ensure the highest levels of experience are provided for onboarding, personalised advice, guidance and customer service in the area of student services and wellbeing support, signposting to specialist services as required.
About You
We are looking for a Student Success Coach who has the following experience:
- Experience of coaching or mentoring students or customers to help them meet their goals and achieve success.
- Excellent interpersonal skills.
- Ability to demonstrate empathy and manage expectations.
- Ability to inspire others and relate to people from diverse backgrounds.
- Experience of working in Higher Education (beneficial).
- Coaching and/or counselling skills training (advantageous).
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits.
Employees benefit from:
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values: Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
Closing Date: Sunday 16 November
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement: Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Student Success Coach - Newcastle employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Success Coach - Newcastle
✨Tip Number 1
Get to know the company! Research Arden University and its values. When you understand what makes us tick, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of a Student Success Coach. We want to see your passion for supporting students shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in joining our team at Arden.
We think you need these skills to ace Student Success Coach - Newcastle
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting students shine through! We want to see how your passion aligns with our mission at Arden University.
Tailor Your Experience: Make sure to highlight any relevant coaching or mentoring experience you have. We’re looking for specific examples that demonstrate how you've helped others achieve their goals.
Be Yourself: Don’t be afraid to let your personality come through in your writing. We value kindness and resourcefulness, so show us who you are and how you relate to diverse backgrounds.
Apply Early: Don’t wait until the last minute to submit your application! We might close the vacancy early if we find the right candidate, so get your application in through our website as soon as you can.
How to prepare for a job interview at Arden University
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Arden University's mission and values. Familiarise yourself with their approach to student success and how your experience aligns with their goals. This will show that you're genuinely interested in the role and the institution.
✨Showcase Your Coaching Skills
Prepare specific examples from your past experiences where you've successfully coached or mentored students or customers. Highlight how you inspired them to achieve their goals, as this is crucial for the Student Success Coach role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Empathy
Since the role involves supporting students from diverse backgrounds, be ready to discuss how you’ve shown empathy in previous roles. Share stories that illustrate your ability to relate to others and manage expectations, which are key skills for a Student Success Coach.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Ask about the team dynamics, the challenges they face in student engagement, or how they measure success in student outcomes. This not only shows your interest but also helps you gauge if the role is the right fit for you.
