Student Success Coach - Distance Learning in Manchester

Overview

Salary: £28,000 per annum

Employment type: We are hiring for 2 positions; 1 x Permanent role; 1 x 3 months Fixed Term Contract

Hours per week: 37

Reporting into: Student Success Coach Lead

Department: Student Experience

Closing Date: Sunday 5 October

Click here to read the full job description and view our excellent benefits here

This role operates primarily on a remote working arrangement that will require little to no travel into our locations; (Birmingham, Coventry, Leeds, London (Stratford, Holborn & Ealing), Manchester or Nottingham).

Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

Student Experience

The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. They provide wellbeing support, academic guidance, career development, and engagement initiatives, ensuring every student feels connected and equipped for success. Our focus on innovation and continuous improvement helps create an inclusive and enriching learning environment.

About the Role

As a success coach, you will provide holistic support, mentorship, and resources to help students, particularly first-years, navigate academic and personal challenges.

You will collaborate with the Academic Persistence team to foster persistence, well-being, and belonging while assisting with learning outcomes, assignment completion, and key academic milestones.

About You

We are looking for a highly organised and proactive Student Success Coach with experience in addressing challenges and enhancing performance.

The ideal candidate will excel in coaching, mentoring, advising, and guiding students while demonstrating strong independence and problem-solving skills.

Essential requirements:

• A bachelor\'s degree in teaching, counselling, psychology, or a related discipline
• Develops and maintains positive professional relationships with team members, students, and campus stakeholders
• Demonstrates strong problem-solving skills
• Understanding coaching principles and techniques

Desirable requirements:

• Working knowledge of the activities of other areas of the University relevant to the department/school
• HE Experience or a Master’s degree

Why Arden

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Our Values

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people\'s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement:

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.