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For Companies At a Glance
- Tasks: Support student welfare and create engaging campus activities.
- Company: Join Arden University, a forward-thinking institution transforming higher education.
- Benefits: 30 days holiday, pension plan, private medical insurance, and free courses for you and your family.
- Why this job: Be the driving force behind an inclusive student experience and make a real difference.
- Qualifications: Strong customer service skills and a passion for helping students succeed.
- Other info: Exciting growth opportunities in a dynamic and supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Salary: £30,000
Employment type: Permanent (Onsite – Nottingham campus)
Hours per week: 37
Reporting into: Team Leader
This role will be based onsite from our Nottingham campus working full time Monday to Friday.
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
About our Department
Our Student Life Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.
About the Opportunity
As a Student Life Advisor, you will play a key role in creating a dynamic and inclusive campus environment. You will plan and support programs such as student life activities, new student orientation, and diversity and inclusion initiatives, all while collaborating closely with the Students\’ Association to enrich the student experience.
You will also be the go-to person for student inquiries, providing support across various platforms—in-person, phone, email, live chat, and messenger. With your excellent customer service skills, you will deliver tailored solutions that enhance each student’s university journey.
About You
Essential requirements:
- Plan and organise events for students.
- Serve as the primary contact for student enquiries and support.
- Communicate effectively via phone, email, live chat, messenger, and in-person.
- Provide innovative and customised solutions to student issues.
- Ensure a high standard of customer care by going above and beyond in every interaction.
- Extensive experience in customer service, ideally in a student-facing role.
- Strong passion for helping others succeed.
- Excellent written and verbal communication skills.
- Proficient in administration and IT literacy.
- Exceptional organisational and time-management abilities.
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our Golden Ticket which allows you to gift anyone in your life a free Arden education
Our Values
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date: Sunday 28th September 2025
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people\’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement: Some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
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Student Life Advisor - Nottingham Student Experience · Nottingham employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Life Advisor - Nottingham Student Experience · Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Arden University. Check out their social media, read up on their values, and see how they engage with students. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and do some mock interviews. Focus on common questions for student-facing roles, like how you’d handle a difficult student inquiry. The more comfortable you are speaking about your experiences, the better you'll come across in the real deal.
✨Tip Number 3
Show off your passion for helping others! In your interview, share specific examples of how you've gone above and beyond for students or customers in the past. This will highlight your commitment to student welfare and align perfectly with what Arden is looking for in a Student Life Advisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Student Life Advisor - Nottingham Student Experience · Nottingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping students shine through. We want to see how much you care about creating a supportive and inclusive environment for everyone.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and event planning. We love seeing how your skills align with what we’re looking for in a Student Life Advisor.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and how you can contribute to our team.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply through our website as soon as possible to avoid missing out on this exciting opportunity!
How to prepare for a job interview at Arden University
✨Know Your Stuff
Before the interview, make sure you understand Arden University's mission and values. Familiarise yourself with their approach to student support and how you can contribute to creating an inclusive campus environment. This will show your genuine interest in the role and the institution.
✨Showcase Your Customer Service Skills
As a Student Life Advisor, you'll need to demonstrate excellent customer service abilities. Prepare examples from your past experiences where you've gone above and beyond to help someone. Think about specific situations where you provided tailored solutions to student issues or organised successful events.
✨Practice Effective Communication
Since you'll be communicating with students through various platforms, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member, focusing on how you would handle different types of student inquiries.
✨Be Ready to Discuss Inclusivity
Diversity and inclusion are key aspects of this role. Be prepared to discuss your understanding of these concepts and share any relevant experiences. Think about how you can contribute to initiatives that promote a dynamic and inclusive student life at Arden University.
