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For Companies At a Glance
- Tasks: Support students with enquiries and provide tailored solutions to enhance their university experience.
- Company: Join Arden University, a forward-thinking institution focused on innovation and digital education.
- Benefits: Enjoy 30 days holiday, a generous pension plan, and free courses for you and your family.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact for diverse students and make a real difference in their lives.
- Qualifications: Customer service experience and a passion for helping others succeed are essential.
The predicted salary is between 26000 - 26000 £ per year.
Salary: £26,000 per annum
London weighting: £4,000 per annum
Employment type: Fixed Term Contract for 6 months
Hours per week: 37
Reporting into: Lead Student Hub Advisor
Department: Student Experience
Full time work from our Stratford campus. You’ll be required to work two late shifts per week on a rota basis (Monday to Friday, 11:30am–8:00pm) during term time, as well as up to five Saturdays per semester (9:00am–4:00pm). In return, you’ll receive additional pay for Saturday shifts.
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
About Our Department
Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.
About the Opportunity
As a Student Hub Advisor, you’ll be the first point of contact for our diverse student body, providing support across various communication channels including in-person, phone, email, live chat, and messenger. Your excellent customer care skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, delivering a personal, friendly, and approachable service that truly makes a difference.
Key Responsibilities
- Serve as the primary contact for student enquiries and support.
- Communicate effectively via phone, email, live chat, messenger, and in-person.
- Provide innovative and customised solutions to student issues.
- Ensure a high standard of customer care by going above and beyond in every interaction.
About You
- Extensive experience in customer service, ideally in a student-facing role.
- Strong passion for helping others succeed.
- Excellent written and verbal communication skills.
- Proficient in administration and IT literacy.
- Exceptional organisational and time-management abilities.
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits.
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
Closing Date: Thursday 21 May
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team.
For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Student Hub Advisor - Stratford - Inc Evening & Saturdays employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Hub Advisor - Stratford - Inc Evening & Saturdays
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arden University. Understand their values and mission, and think about how you can contribute to their vision of making education accessible. This will help you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your communication skills! As a Student Hub Advisor, you'll be interacting with students from all walks of life. Role-play common scenarios with a friend or family member to get comfortable with providing tailored solutions and excellent customer care.
✨Tip Number 3
Show your passion for helping others! During your interview, share specific examples of how you've gone above and beyond to support someone in the past. This will demonstrate your commitment to student welfare and your ability to make a difference.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and makes it easier for us to keep track of your application. Don't miss out on this opportunity!
We think you need these skills to ace Student Hub Advisor - Stratford - Inc Evening & Saturdays
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping students shine through. We want to see that you genuinely care about making a difference in their university experience!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and any student-facing roles. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, first impressions count!
Apply Early: Don’t wait until the last minute! We encourage you to submit your application as soon as possible through our website. This way, you won’t miss out on this exciting opportunity!
How to prepare for a job interview at Arden University
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Hub Advisor. Familiarise yourself with the key tasks like providing support across various communication channels and delivering excellent customer care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about helping students, be ready to share specific examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to listen attentively and provide tailored solutions, as these are crucial skills for the position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle different student enquiries or issues. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Embrace the Values of Arden University
Familiarise yourself with Arden University's values: Stand out, Progressive, Accessible, Resourceful, and Kindness. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Student Hub Advisor.