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- Tasks: Support students through various communication channels and provide tailored solutions.
- Company: Join Arden University, a multi-award-winning institution focused on innovative digital education.
- Benefits: Enjoy 30 days holiday, a generous pension plan, and free courses for you and your family.
- Why this job: Make a real difference in students' lives while working in a supportive and dynamic environment.
- Qualifications: Customer service experience, strong communication skills, and a passion for helping others succeed.
- Other info: Part-time role with flexible evening and Saturday shifts; perfect for students!
The predicted salary is between 11000 - 14000 £ per year.
Salary: £13,167.24 per annum
Employment type: Fixed Term Contract (6 months)
Hours per week: 18
Reporting into: Lead Student Hub Advisor
Department: Student Experience
Click here to read the full job description and view our excellent benefits here
This role will be based part time from our Leeds campus.
This role is working18 hours per week to cover evening shifts between 5pm – 8pm and Saturday shifts 9am – 4pm during the Semester on a rota basis
About Arden University:
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
About our Department:
Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.
About the Opportunity:
As a Student Hub Advisor, you’ll be the first point of contact for our diverse student body, providing support across various communication channels including in-person, phone, email, live chat, and messenger. Your excellent customer care skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, delivering a personal, friendly, and approachable service that truly makes a difference.
Key Responsibilities:
- Serve as the primary contact for student enquiries and support.
- Communicate effectively via phone, email, live chat, messenger, and in-person.
- Provide innovative and customised solutions to student issues.
- Ensure a high standard of customer care by going above and beyond in every interaction.
About You:
- Extensive experience in customer service, ideally in a student-facing role.
- Strong passion for helping others succeed.
- Excellent written and verbal communication skills.
- Proficient in administration and IT literacy.
- Exceptional organisational and time-management abilities.
If you have the skills and enthusiasm to support our students and contribute to our innovative educational environment, we want to hear from you!
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values:
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date: Tuesday 19 August
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion:
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people\’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement:
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
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Student Hub Advisor - Part Time - Leeds Student Experience · Leeds employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Hub Advisor - Part Time - Leeds Student Experience · Leeds
✨Tip Number 1
Familiarise yourself with Arden University's values and mission. When you understand what they stand for, you can tailor your conversations during interviews to show how your personal values align with theirs.
✨Tip Number 2
Prepare to discuss specific examples from your past customer service experiences that demonstrate your ability to handle diverse student needs. Highlight instances where you went above and beyond to support someone.
✨Tip Number 3
Practice your communication skills in various formats. Since the role involves interacting through phone, email, and live chat, consider role-playing scenarios with friends to enhance your adaptability and responsiveness.
✨Tip Number 4
Research common challenges faced by students in higher education. Being knowledgeable about these issues will allow you to provide innovative solutions and demonstrate your commitment to enhancing the student experience.
We think you need these skills to ace Student Hub Advisor - Part Time - Leeds Student Experience · Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any student-facing roles. Emphasise skills that align with the job description, such as communication, organisation, and IT literacy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping students succeed. Mention specific examples of how you've provided excellent customer care in previous roles and how you can contribute to the Student Experience team.
Highlight Relevant Skills: In your application, clearly outline your strong written and verbal communication skills. Provide examples of how you've effectively communicated with diverse groups, as this is crucial for the role.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Arden University. Discuss why you are drawn to their values and mission, and how you can help enhance the university experience for students.
How to prepare for a job interview at Arden University
✨Show Your Passion for Student Support
Make sure to express your enthusiasm for helping students succeed. Share specific examples from your past experiences where you provided exceptional support or guidance, as this role is all about enhancing the student experience.
✨Demonstrate Excellent Communication Skills
Since you'll be communicating through various channels, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've effectively communicated with diverse groups in previous roles, showcasing your adaptability.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of potential student issues you might encounter and how you would address them. This will demonstrate your proactive approach and readiness for the role.
✨Familiarise Yourself with Arden's Values
Research Arden University's values and think about how they align with your own. Be ready to discuss how you embody these values in your work, as cultural fit is crucial for the team and the institution.