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- Tasks: Support students through various communication channels and provide tailored solutions.
- Company: Join Arden University, a forward-thinking institution focused on innovation and accessible education.
- Benefits: Enjoy 30 days holiday, a generous pension plan, and free courses for you and your family.
- Why this job: Make a real difference in students' lives while working in a supportive and dynamic environment.
- Qualifications: Customer service experience, strong communication skills, and a passion for helping others succeed.
- Other info: Part-time role with flexible evening and weekend shifts available.
The predicted salary is between 11100 - 11500 £ per year.
Salary: £13,167.24 per annum
Employment type: Fixed Term Contract (6 months)
Hours per week: 18
Reporting into: Lead Student Hub Advisor
Department: Student Experience
Click here to read the full job description and view our excellent benefits here
This role will be based part time from our Leeds campus.
This role is working18 hours per week to cover evening shifts between 5pm – 8pm and Saturday shifts 9am – 4pm during the Semester on a rota basis
About Arden University:
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
About our Department:
Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.
About the Opportunity:
As a Student Hub Advisor, you’ll be the first point of contact for our diverse student body, providing support across various communication channels including in-person, phone, email, live chat, and messenger. Your excellent customer care skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, delivering a personal, friendly, and approachable service that truly makes a difference.
Key Responsibilities:
- Serve as the primary contact for student enquiries and support.
- Communicate effectively via phone, email, live chat, messenger, and in-person.
- Provide innovative and customised solutions to student issues.
- Ensure a high standard of customer care by going above and beyond in every interaction.
About You:
- Extensive experience in customer service, ideally in a student-facing role.
- Strong passion for helping others succeed.
- Excellent written and verbal communication skills.
- Proficient in administration and IT literacy.
- Exceptional organisational and time-management abilities.
If you have the skills and enthusiasm to support our students and contribute to our innovative educational environment, we want to hear from you!
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values:
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date: Tuesday 19 August
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion:
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people\’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement:
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
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Student Hub Advisor - Part Time - Leeds Student Experience · Leeds employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Hub Advisor - Part Time - Leeds Student Experience · Leeds
✨Tip Number 1
Familiarise yourself with Arden University's values and mission. When you understand what they stand for, you can tailor your conversations and interactions to reflect their commitment to accessibility and student support, which will resonate well during interviews.
✨Tip Number 2
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you've gone above and beyond to help someone, as this role requires a strong focus on providing exceptional support to students.
✨Tip Number 3
Practice your communication skills in various formats. Since the role involves interacting via phone, email, and live chat, consider role-playing these scenarios with a friend to build confidence and ensure you can convey information clearly and effectively.
✨Tip Number 4
Network with current or former Student Hub Advisors if possible. They can provide insights into the day-to-day responsibilities and challenges of the role, helping you prepare better for any questions that may arise during the interview process.
We think you need these skills to ace Student Hub Advisor - Part Time - Leeds Student Experience · Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any student-facing roles. Emphasise skills that align with the job description, such as communication and organisational abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping students and your understanding of the role. Mention specific examples of how you've provided excellent customer care in the past.
Highlight Relevant Skills: In your application, clearly outline your written and verbal communication skills, IT literacy, and time-management abilities. Use bullet points for clarity and impact.
Show Enthusiasm for the Role: Convey your excitement about joining Arden University and contributing to the Student Experience team. Mention how you align with their values of kindness, accessibility, and resourcefulness.
How to prepare for a job interview at Arden University
✨Show Your Passion for Student Support
Make sure to express your enthusiasm for helping students succeed. Share specific examples from your past experiences where you provided support or guidance, highlighting how it positively impacted others.
✨Demonstrate Excellent Communication Skills
Since the role involves various communication channels, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've effectively communicated with diverse groups in previous roles.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific student enquiries or issues. Think through potential scenarios and formulate thoughtful responses that showcase your problem-solving skills and customer care approach.
✨Align with Their Values
Familiarise yourself with Arden University's values such as kindness, accessibility, and resourcefulness. During the interview, weave these values into your answers to demonstrate that you are a good cultural fit for the team.
