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For Companies At a Glance
- Tasks: Support students through various communication channels and provide tailored solutions.
- Company: Join Arden University, a multi-award-winning institution focused on innovative digital education.
- Benefits: Enjoy 30 days holiday, a generous pension plan, and free courses for you and your family.
- Why this job: Be part of a passionate team making education accessible and impactful for diverse learners.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others succeed.
- Other info: Flexible working hours during term time and a commitment to diversity and inclusion.
The predicted salary is between 22000 - 30000 £ per year.
Job Description
London weighting: £4,000 per annum
Employment type: Permanent
Hours per week: 37
Reporting into: Lead Student Hub Advisor
Department: Student Experience
Click here to read the full job description and view our excellent benefits here
This role will be based full time from our Holborn campus.
You’ll be required to work two late shifts per week on a rota basis (Monday to Friday, 11:30am–8:00pm) during term time.
Working hours outside the semester will be usual business hours, Monday to Friday.
Interviews will be held w/c 5th of January
About Arden University:
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
About our Department:
Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.
About the Opportunity:
As a Student Hub Advisor, you’ll be the first point of contact for our diverse student body, providing support across various communication channels including in-person, phone, email, live chat, and messenger. Your excellent customer care skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, delivering a personal, friendly, and approachable service that truly makes a difference.
Key Responsibilities:
- Serve as the primary contact for student enquiries and support.
- Communicate effectively via phone, email, live chat, messenger, and in-person.
- Provide innovative and customised solutions to student issues.
- Ensure a high standard of customer care by going above and beyond in every interaction.
About You:
- Extensive experience in customer service, ideally in a student-facing role.
- Strong passion for helping others succeed.
- Excellent written and verbal communication skills.
- Proficient in administration and IT literacy.
- Exceptional organisational and time-management abilities.
If you have the skills and enthusiasm to support our students and contribute to our innovative educational environment, we want to hear from you!
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values:
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date: Wednesday 17 December
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion:
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement:
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Student Hub Advisor - Holborn employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Hub Advisor - Holborn
✨Tip Number 1
Familiarise yourself with the specific needs of students in a higher education setting. Understanding their challenges and how to provide tailored support will set you apart during interviews.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've gone above and beyond for clients or customers in previous roles. This will demonstrate your commitment to excellent service.
✨Tip Number 3
Research Arden University’s values and mission. Be ready to discuss how your personal values align with theirs, especially regarding accessibility and support for diverse student populations.
✨Tip Number 4
Practice your communication skills, particularly in handling enquiries through various channels like live chat and phone. Being articulate and approachable will be key in this role.
We think you need these skills to ace Student Hub Advisor - Holborn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in student-facing roles. Emphasise your communication skills and any specific achievements that demonstrate your ability to support students effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others succeed. Mention how your values align with those of Arden University and provide examples of how you've gone above and beyond in previous roles to enhance customer experiences.
Highlight Relevant Skills: In your application, clearly outline your organisational and time-management abilities. Provide specific examples of how you've managed multiple tasks or projects simultaneously, particularly in a customer service context.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work as a Student Hub Advisor. Discuss why you are drawn to Arden University and how you can contribute to their mission of making education more accessible.
How to prepare for a job interview at Arden University
✨Show Your Passion for Student Support
Make sure to express your enthusiasm for helping students succeed. Share specific examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with the role's focus on providing excellent customer care.
✨Demonstrate Effective Communication Skills
Since you'll be communicating through various channels, practice articulating your thoughts clearly. During the interview, showcase your ability to listen actively and respond thoughtfully, which is crucial for addressing student enquiries effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific student situations. Think of potential scenarios related to student support and prepare your responses, highlighting your problem-solving skills and ability to provide tailored solutions.
✨Familiarise Yourself with Arden University’s Values
Research Arden University's values and think about how they resonate with you. Be ready to discuss how you embody these values in your work ethic and interactions, as cultural fit is important for the hiring team.