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- Tasks: Be the go-to person for student support and guidance at Arden University.
- Company: Join Arden University, a forward-thinking institution revolutionising higher education with digital innovation.
- Benefits: Enjoy 30 days holiday, a generous pension plan, and free courses for you and your family.
- Why this job: Make a real impact on students' lives while working in a supportive and dynamic environment.
- Qualifications: Customer service experience is essential; passion for helping others is a must!
- Other info: This role includes two evening shifts per week during term time.
The predicted salary is between 22000 - 30000 £ per year.
Salary: £26,000 per annum
Employment type: Permanent
Hours per week: 37
Up to 2 evening shifts from 11:30am - 8pm Monday to Friday during term time
This role will be based full time from our Birmingham campus. You’ll be required to work two late shifts per week on a rota basis (Monday to Friday, 11:30am–8:00pm) during term time.
About Arden University: We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
About our Department: Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.
About the Opportunity: As a Student Hub Advisor, you’ll be the first point of contact for our diverse student body, providing support across various communication channels including in-person, phone, email, live chat, and messenger. Your excellent customer care skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, delivering a personal, friendly, and approachable service that truly makes a difference.
Key Responsibilities:
- Serve as the primary contact for student enquiries and support.
- Communicate effectively via phone, email, live chat, messenger, and in-person.
- Provide innovative and customised solutions to student issues.
- Ensure a high standard of customer care by going above and beyond in every interaction.
About You:
- Extensive experience in customer service, ideally in a student-facing role.
- Strong passion for helping others succeed.
- Excellent written and verbal communication skills.
- Proficient in administration and IT literacy.
- Exceptional organisational and time-management abilities.
If you have the skills and enthusiasm to support our students and contribute to our innovative educational environment, we want to hear from you!
Why Arden:
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values: Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
Closing Date: Tuesday 24th of June
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion: Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement: Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Student Hub Advisor - Birmingham employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Hub Advisor - Birmingham
✨Tip Number 1
Familiarise yourself with Arden University's values and mission. When you understand what drives us, you can tailor your conversations to reflect our commitment to accessibility and innovation in education.
✨Tip Number 2
Prepare to demonstrate your customer service skills through role-play scenarios. Think about how you would handle various student enquiries and be ready to showcase your problem-solving abilities during the interview.
✨Tip Number 3
Research common challenges faced by students in higher education. Being able to discuss these issues and propose solutions will show your passion for helping others succeed and your readiness for the role.
✨Tip Number 4
Network with current or former Student Hub Advisors if possible. They can provide insights into the role and the team dynamics, which can help you align your approach and questions during the interview.
We think you need these skills to ace Student Hub Advisor - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any student-facing roles. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping students and your commitment to providing excellent customer care. Mention specific examples of how you've gone above and beyond in previous roles.
Highlight Communication Skills: Since the role involves various communication channels, emphasise your written and verbal communication skills. Provide examples of how you've effectively communicated with diverse groups in past experiences.
Showcase Organisational Abilities: Demonstrate your organisational and time-management skills by discussing how you've successfully managed multiple tasks or projects simultaneously. This is crucial for a role that requires handling various student enquiries.
How to prepare for a job interview at Arden University
✨Show Your Passion for Student Support
Make sure to express your enthusiasm for helping students succeed. Share specific examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with the role's focus on student welfare.
✨Demonstrate Excellent Communication Skills
Since you'll be communicating through various channels, practice articulating your thoughts clearly. Prepare to discuss how you've effectively handled inquiries in previous roles, showcasing your ability to adapt your communication style to different situations.
✨Highlight Your Customer Service Experience
Be ready to discuss your extensive experience in customer service, especially in a student-facing role. Use specific examples to illustrate how you've provided tailored solutions to meet individual needs, which is crucial for this position.
✨Familiarise Yourself with Arden University’s Values
Research Arden University's values and think about how they resonate with you. During the interview, mention how you embody these values in your work ethic and approach to supporting students, demonstrating that you're a good cultural fit for the team.