Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support students through various channels and provide tailored solutions to enhance their experience.
- Company: Join Arden University, a multi-award-winning institution focused on innovation and digital education.
- Benefits: 30 days holiday, private medical insurance, and free study courses for you and your family.
- Why this job: Be the first point of contact for students and make a real difference in their educational journey.
- Qualifications: Customer service experience, strong communication skills, and a passion for helping others succeed.
- Other info: Exciting opportunity with career growth in a dynamic and supportive environment.
The predicted salary is between 24000 - 28000 £ per year.
Overview
Salary: £26,000 per annum
Employment type: Fixed Term Contract for 6 months for Maternity Cover
Hours per week: 37
The role is Monday to Friday, you will be required to work 2 evening shifts from 11:30am – 8pm on Tuesday and Wednesday.
Reporting into: Lead Student Hub Advisor
Department: Student Experience
Click here to read the full job description and view our benefits here
This role will be based full time from our Birmingham campus.
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
Student Experience
Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.
About the Role – Student Hub Advisor
As a Student Hub Advisor, you’ll be the first point of contact for our diverse student body, providing support across various communication channels including in-person, phone, email, live chat, and messenger. Your excellent customer care skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, delivering a personal, friendly, and approachable service that truly makes a difference.
Key Responsibilities
- Serve as the primary contact for student enquiries and support.
- Communicate effectively via phone, email, live chat, messenger, and in-person.
- Provide innovative and customised solutions to student issues.
- Ensure a high standard of customer care by going above and beyond in every interaction.
About You
- Extensive experience in customer service, ideally in a student-facing role.
- Strong passion for helping others succeed.
- Excellent written and verbal communication skills.
- Proficient in administration and IT literacy.
- Exceptional organisational and time-management abilities.
If you have the skills and enthusiasm to support our students and contribute to our innovative educational environment, we want to hear from you!
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date: Monday 13 October
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people\’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement: Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
#J-18808-Ljbffr
Student Hub Advisor - Birmingham - 6 months Maternity Cover employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Hub Advisor - Birmingham - 6 months Maternity Cover
✨Tip Number 1
Network like a pro! Reach out to current or former Student Hub Advisors on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your customer service experience aligns with the role. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show your passion for helping students! During your interview, share specific examples of how you've gone above and beyond in previous roles. This will demonstrate your commitment to providing exceptional support, which is key for a Student Hub Advisor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Arden community. Good luck!
We think you need these skills to ace Student Hub Advisor - Birmingham - 6 months Maternity Cover
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Hub Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since you'll be interacting with students through various channels, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you would communicate with our diverse student body.
Be Personable: We love a friendly approach! Let your personality shine through in your application. Share a brief story or example that showcases your passion for helping others succeed, as this aligns perfectly with our values at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Arden University
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Student Hub Advisor role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent support to students, be ready to share specific examples of your customer service experience. Think of situations where you went above and beyond to help someone, as this will demonstrate your passion for helping others succeed.
✨Practice Effective Communication
As a Student Hub Advisor, you'll need to communicate clearly across various channels. Practice articulating your thoughts and responses out loud. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, the university's vision, or the challenges they face. This shows that you're engaged and interested in the role, plus it gives you valuable insights into whether this is the right fit for you.
