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For Companies At a Glance
- Tasks: Support students through various communication channels and provide tailored solutions.
- Company: Join Arden University, a multi-award-winning institution focused on innovation in education.
- Benefits: Enjoy 30 days holiday, a generous pension plan, and free courses for you and your family.
- Why this job: Make a real difference in students' lives while working in a dynamic and supportive environment.
- Qualifications: Customer service experience and a passion for helping others succeed are essential.
- Other info: Be part of a diverse team committed to making education accessible for all.
The predicted salary is between 26000 - 36400 £ per year.
Overview
Salary: £26,000 per annum
Employment type: Permanent
Hours per week: 37
Reporting into: Lead Student Hub Advisor
Department: Student Experience
This role will be based full time from our Leeds campus. This will be a full-time role primarily Monday-Friday, with a mix of daytime and evening shifts. There may be a requirement to work a Saturday on an ad-hoc basis to cover illness or leave.
Click here to read the full job description and view our excellent benefits here
This role will be based full time from our Leeds campus.
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
About our Department
Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.
About the Opportunity
As a Student Hub Advisor, you’ll be the first point of contact for our diverse student body, providing support across various communication channels including in-person, phone, email, live chat, and messenger. Your excellent customer care skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, delivering a personal, friendly, and approachable service that truly makes a difference.
Key Responsibilities:
- Serve as the primary contact for student enquiries and support.
- Communicate effectively via phone, email, live chat, messenger, and in-person.
- Provide innovative and customised solutions to student issues.
- Ensure a high standard of customer care by going above and beyond in every interaction.
About You
- Extensive experience in customer service, ideally in a student-facing role.
- Strong passion for helping others succeed.
- Excellent written and verbal communication skills.
- Proficient in administration and IT literacy.
- Exceptional organisational and time-management abilities.
If you have the skills and enthusiasm to support our students and contribute to our innovative educational environment, we want to hear from you!
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date: Tuesday 23 September 2025
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people\\\’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement: Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
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Student Hub Advisor employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Hub Advisor
✨Tip Number 1
Get to know the company! Research Arden University and its values. When you understand what makes us tick, you can tailor your approach in interviews and conversations, showing that you're not just another candidate but someone who truly aligns with our mission.
✨Tip Number 2
Practice your communication skills! As a Student Hub Advisor, you'll be chatting with students from all walks of life. Role-play common scenarios with friends or family to boost your confidence and ensure you can provide that friendly, approachable service we pride ourselves on.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events where Arden is present. Building relationships can give you insider knowledge and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining our team at Arden University. So, get that application in early!
We think you need these skills to ace Student Hub Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Student Hub Advisor role. We want to see your passion for helping students succeed, so don’t hold back!
Show Off Your Communication Skills: Since you'll be the first point of contact for our students, it's crucial to demonstrate your excellent written communication skills. Keep your language clear and friendly, just like you would when chatting with a student.
Highlight Relevant Experience: If you've got experience in customer service or a student-facing role, make it shine! Share specific examples of how you've gone above and beyond to support others, as this is key to what we’re looking for.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so hop onto our website and get your application in as soon as you can!
How to prepare for a job interview at Arden University
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Student Hub Advisor role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience in customer service can enhance the student experience.
✨Showcase Your Communication Skills
As a Student Hub Advisor, effective communication is crucial. Prepare examples of how you've successfully handled student enquiries or customer issues in the past. Be ready to demonstrate your ability to communicate clearly and empathetically across various channels.
✨Emphasise Your Passion for Student Support
During the interview, express your genuine enthusiasm for helping students succeed. Share personal anecdotes that highlight your commitment to providing excellent support and how you’ve gone above and beyond in previous roles to ensure customer satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the Student Experience team and Arden University's vision. This shows your interest in the role and helps you determine if the company culture aligns with your values.
