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- Tasks: Support students with enquiries and provide tailored solutions to enhance their experience.
- Company: Join Arden University, a forward-thinking institution passionate about accessible education.
- Benefits: Enjoy 30 days holiday, a generous pension plan, and free courses for you and your family.
- Why this job: Be part of a dedicated team making education accessible and impactful for students worldwide.
- Qualifications: Customer service experience and a passion for helping others succeed are essential.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 26000 - 36400 £ per year.
Salary: £26,000 per annum
Employment type: Fixed Term Contract 12 months for Maternity Cover
Hours per week: 37
Reporting into: Lead Student Hub Advisor
Department: Student Experience
This role operates on a hybrid working arrangement that will require 1 day\’s travel into our Coventry head office per week. This may fluctuate in line with business requirements. Our working model arrangements are a non-contractual benefit, so please note that an Arden work location is added to our employment contracts.
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
Student Experience
Our Student Hub Advisors sit within our Student Experience team, who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.
About the Role
Key Responsibilities:
- Serve as the primary contact for student enquiries and support.
- Communicate effectively via phone, email, live chat, and messenger.
- Provide innovative and customized solutions to student issues.
- Ensure a high standard of customer care by going above and beyond in every interaction.
About You
- Extensive experience in customer service, ideally in a student-facing role.
- Strong passion for helping others succeed.
- Excellent written and verbal communication skills.
- Proficient in administration and IT literacy.
- Exceptional organizational and time-management abilities.
If you have the skills and enthusiasm to support our students and contribute to our innovative educational environment, we want to hear from you!
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students\’ journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team, and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date: Tuesday 21 October
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply, please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
As an Equal Opportunity Employer, we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people\’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
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Student Hub Advisor - 12 months Maternity Cover employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Hub Advisor - 12 months Maternity Cover
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Arden University on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and student support. We all know that being able to communicate effectively is key, so get comfortable talking about your experiences and how they relate to the role.
✨Tip Number 3
Show your passion for helping students succeed! During interviews, share specific examples of how you've gone above and beyond in previous roles. This will demonstrate that you truly align with our values at Arden.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Arden University.
We think you need these skills to ace Student Hub Advisor - 12 months Maternity Cover
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping students succeed! In your application, share specific examples of how you've supported others in the past. This will help us understand why you're a great fit for the Student Hub Advisor role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and student support. We want to see how your skills align with our values and the responsibilities of the role.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will make it easier for us to see your qualifications and understand your communication style.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we receive enough applications. Head over to our website and get your application in as soon as you can!
How to prepare for a job interview at Arden University
✨Know Your Stuff
Before the interview, make sure you understand Arden University's mission and values. Familiarise yourself with their approach to student experience and how your role as a Student Hub Advisor fits into that. This will show your genuine interest in the position and help you connect your skills to their needs.
✨Showcase Your Customer Service Skills
Since this role is all about providing support to students, be ready to share specific examples of your customer service experience. Think of situations where you went above and beyond to help someone, especially in a student-facing role. This will demonstrate your passion for helping others succeed.
✨Practice Your Communication
Effective communication is key in this role. Prepare to discuss how you would handle various student enquiries through different channels like phone, email, and live chat. Practising clear and concise responses will help you feel more confident during the interview.
✨Be Organised and Time-Savvy
The job requires exceptional organisational skills, so be prepared to discuss how you manage your time and tasks. Share any tools or methods you use to stay organised, and consider giving an example of a time when your organisational skills made a difference in your work.
