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For Companies At a Glance
- Tasks: Lead Salesforce projects, enhance user experience, and drive innovation in our tech environment.
- Company: Join Arden University, a multi-award-winning institution focused on digital education.
- Benefits: Enjoy competitive salary, 30 days holiday, remote work, and career development opportunities.
- Why this job: Make a real impact in education technology while working with a passionate team.
- Qualifications: Experience in Salesforce administration and Agile/SCRUM methodologies required.
- Other info: Dynamic IT department with strong focus on employee growth and collaboration.
The predicted salary is between 45000 - 55000 £ per year.
Salary: £45,000 - £55,000 per annum
Employment type: 6 months FTC
Hours per week: 37
Reporting into: Salesforce Product Manager
Department: IT
This role operates primarily on a remote working arrangement that will require little to no travel into our UK sites. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.
About Arden University
We are an aspirational and multi‑award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first‑choice university for career‑focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
About our Department
The Senior Salesforce Administrator sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference. Our IT team is made up of around 65 employees with a vast range of skills from Software Development to IT Operations and Security. Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.
About the Opportunity
The Senior Salesforce Administrator will oversee and coordinate all activities relating to Sales Cloud and Service Cloud within the University’s Salesforce environment. The role is responsible for ensuring the platform operates effectively, delivers maximum value to stakeholders, and evolves in line with organisational priorities. Working as a key member of the Salesforce team, the position drives continuous improvement and innovation across Sales Cloud and Service Cloud, enhancing system capability and user experience. The role ensures that development, configuration, and enhancement activities are delivered within agreed timelines and aligned to business requirements.
The Senior Salesforce Administrator leads on gathering and translating stakeholder requirements into scalable, best‑practice Salesforce solutions, supporting seamless system functionality across multiple user groups. This includes building and optimising custom solutions, troubleshooting technical challenges, and maintaining the integrity and performance of the Salesforce ecosystem. In addition, the role contributes to strengthening Salesforce adoption and capability across the University by supporting user training, knowledge sharing, and collaboration within the Salesforce team, ensuring the platform continues to enable operational efficiency and strategic growth.
About You
Essential Skills / Experience
- Delivering development in an Agile/SCRUM framework.
- Administration of Salesforce's Sales Cloud Functionality.
- Salesforce customer facing applications.
- Working as part of an IT service delivery team, solving problems and building positive relationships with users.
- Salesforce native Sales functionality and Salesforce Sales Engagement.
- Excel skills with ability to use formulas, v-lookups, and other manipulating data techniques.
- Technical and communication skills with the ability to interface directly with internal stakeholders to understand their needs in order to support and enhance the system accordingly.
Desirable Skills / Experience
- Knowledge of Salesforce Sales Cloud, Education Cloud or other Salesforce Clouds.
- Certifications in Salesforce Cloud / Service Cloud / Salesforce App Builder / Salesforce Business Analyst.
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits.
Employees benefit from: 30 days holiday +
Senior Salesforce Administrator employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Salesforce Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at Arden University on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Salesforce Administrator role.
✨Tip Number 2
Prepare for the interview by brushing up on your Salesforce knowledge. Make sure you can talk confidently about Sales Cloud and Service Cloud functionalities, as well as your experience with Agile/SCRUM frameworks.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in previous roles, especially those related to Salesforce administration and user support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Arden team.
We think you need these skills to ace Senior Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Salesforce Administrator role. Highlight your experience with Salesforce, especially in Sales Cloud and Service Cloud, and any relevant certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience in Agile/SCRUM frameworks and your problem-solving skills.
Showcase Your Technical Skills: We love seeing technical skills in action! If you’ve worked on Salesforce projects or have experience with Excel data manipulation, make sure to include specific examples. This will help us understand how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Arden University
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around Sales Cloud and Service Cloud. Be ready to discuss specific features and how you've used them in past roles. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Agile Experience
Since the role involves working within an Agile/SCRUM framework, be prepared to share examples of how you've contributed to Agile projects. Talk about your role in sprints, how you handle feedback, and any challenges you've overcome while working in this environment.
✨Communicate Like a Pro
Strong communication skills are key for this position. Practice explaining complex technical concepts in simple terms, as you'll need to interface with various stakeholders. Think of examples where you've successfully translated user needs into actionable solutions.
✨Prepare for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Prepare to discuss how you would troubleshoot common Salesforce issues or enhance system functionality. This will demonstrate your critical thinking and problem-solving abilities, which are crucial for the role.
