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For Companies At a Glance
- Tasks: Support students with enquiries and provide tailored solutions to enhance their university experience.
- Company: Join Arden University, a multi-award-winning institution focused on innovation and digital education.
- Benefits: Enjoy 30 days holiday, a generous pension plan, and free access to Arden courses.
- Why this job: Make a real difference in students' lives while working in a dynamic and supportive environment.
- Qualifications: Customer service experience and a passion for helping others succeed are essential.
- Other info: Be part of a diverse team committed to making education accessible for everyone.
The predicted salary is between 26000 - 36400 £ per year.
Salary: £26,000 per annum
Employment type: Permanent
Hours per week: 37
Reporting into: Campus Manager
Department: Student Experience
You will be based full time at our Newcastle campus.
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
Student Experience
Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.
About the Role
As a Student Hub Advisor, you’ll be the first point of contact for our diverse student body, providing support across various communication channels including in-person, phone, email, live chat, and messenger. Your excellent customer care skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, delivering a personal, friendly, and approachable service that truly makes a difference.
Key Responsibilities
- Serve as the primary contact for student enquiries and support.
- Communicate effectively via phone, email, live chat and on messenger.
- Provide innovative and customised solutions to student issues.
- Ensure a high standard of customer care by going above and beyond in every interaction.
About You
- Extensive experience in customer service, ideally in a student-facing role.
- Strong passion for helping others succeed.
- Excellent written and verbal communication skills.
- Proficient in administration and IT literacy.
- Exceptional organisational and time-management abilities.
If you have the skills and enthusiasm to support our students and contribute to our innovative educational environment, we want to hear from you!
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits.
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
Closing Date: Sunday 8 February
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Student Hub Advisor - Newcastle in Newcastle upon Tyne employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Hub Advisor - Newcastle in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Arden University and its values. When you understand what makes us tick, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Student Hub Advisor, you'll be chatting with students all day. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend university events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Arden University.
We think you need these skills to ace Student Hub Advisor - Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Student Hub Advisor. Use keywords from the job description to show that you understand what we're looking for.
Show Your Passion: We want to see your enthusiasm for helping students succeed! In your cover letter, share specific examples of how you've gone above and beyond in customer service roles, especially in student-facing positions.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your communication reflects the excellent customer care skills we value.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in through our website as soon as you can to avoid missing out!
How to prepare for a job interview at Arden University
✨Know Your Stuff
Before the interview, make sure you thoroughly read the job description and understand what a Student Hub Advisor does. Familiarise yourself with Arden University's values and mission, as this will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent support to students, prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your passion for helping others succeed.
✨Practice Your Communication
As you'll be communicating through various channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member, focusing on how you would respond to common student queries and ensuring you sound friendly and approachable.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the university. You might want to inquire about the team dynamics, opportunities for professional development, or how they measure success in the Student Experience department.
