At a Glance
- Tasks: Shape and enhance our Salesforce platform, delivering innovative solutions and improving user adoption.
- Company: Join Arden University, a diverse and inclusive employer with a collaborative culture.
- Benefits: 30 days holiday, generous pension plan, private medical insurance, and free courses for you and your family.
- Other info: Opportunity for career growth and support for Salesforce certifications.
- Why this job: Make a real impact on our Salesforce platform while working remotely and enjoying great perks.
- Qualifications: 4+ years Salesforce experience, strong stakeholder management skills, and Salesforce Certified Administrator.
The predicted salary is between 55000 - 62000 £ per year.
This role operates primarily on a remote working arrangement that will require minimal to no travel into our Coventry head office or various campuses. Our working model arrangements are a non-contractual benefit, so please note that an Arden work location is added to our employment contracts.
Responsibilities
- Shape and enhance one of our most important business platforms, ensuring it continues to deliver exceptional value across the organisation.
- Manage the day-to-day administration, configuration, and support of our Salesforce platform, primarily focusing on Sales Cloud and Service Cloud.
- Work closely with stakeholders to understand business needs, deliver innovative solutions, improve user adoption, and maintain a stable, secure, and future-ready platform.
- Enhance data quality, streamline business processes, and deliver new functionality that enables colleagues to work more efficiently.
- Lead the delivery of our Salesforce roadmap, champion a configuration-first approach, and maximise the investment in Salesforce while influencing platform design, supporting complex requirements, and driving continuous improvement.
Qualifications
Essential:
- Significant hands-on experience in similar roles, including issue escalation and platform ownership.
- 4+ years administering Salesforce in a complex organisation.
- Advanced declarative configuration expertise (Flows, automation, security, reporting).
- Strong understanding of Sales Cloud and Service Cloud.
- Excellent stakeholder management and communication skills.
- Experience working within Agile or structured service delivery environments.
- Salesforce Certified Administrator.
Desirable:
- Salesforce Advanced Administrator, Platform App Builder, Sales Cloud Consultant and Service Cloud Consultant certifications.
- Experience with Omni-Channel features.
- Experience mentoring administrators or supporting capability development.
- Experience in Higher Education, public sector, or regulated environments.
- Familiarity with Jira or similar work and demand-management tools.
- Experience supporting enterprise-scale Salesforce users, data volumes, and governance structures.
Benefits
- 30 days holiday + bank holidays on-top, and even a Christmas closure.
- A generous Aviva pension plan, company contributions starting from 7%.
- BUPA Cash Plan.
- Private Medical Insurance coverage (applies to certain job roles).
- Support for Salesforce certifications and exam costs.
- Annual team trip to Salesforce / Agentforce world event in London.
- Access to Perkbox benefits.
- Study any Arden course for free, with a discount for all family and friends.
- Other excellent benefits.
- A ‘Golden Ticket’ that allows you to gift anyone a free Arden education.
Equity, Diversity & Inclusion
Arden University is a Disability Confident Employer and a proud Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. All applications are welcome, and we do not discriminate based on age, disability, gender, race, ethnicity, religion, sexual orientation, or other personal circumstances. If you have a disability that qualifies under the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
Sponsorship Statement
Some roles may not meet the points requirement for a sponsored Skilled Worker visa, or may not meet the criteria for providing sponsorship. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
