At a Glance
- Tasks: Support students with enquiries and provide tailored solutions to enhance their experience.
- Company: Join Arden University, a progressive institution dedicated to accessible education.
- Benefits: 30 days holiday, pension plan, free courses, and exclusive perks.
- Other info: Inclusive workplace with great career growth opportunities.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26000 - 26000 € per year.
Salary: £26,000 per annum
Employment type: Fixed Term Contract for 6 months
Hours per week: 37
- Monday: 09.00-17.30
- Tuesday: 11.30-20.00
- Wednesday: 11.30-20.00
- Thursday: 11.30-20.00
- Friday: 09.00-17.00
Reporting into: Lead Student Hub Advisor
Department: Student Experience
This role will be based full time from our Leeds campus.
Key Responsibilities
- Serve as the primary contact for student enquiries and support.
- Communicate effectively via phone, email, live chat, messenger, and in-person.
- Provide innovative and customised solutions to student issues.
- Ensure a high standard of customer care by going above and beyond in every interaction.
About You
- Extensive experience in customer service, ideally in a student-facing role.
- Strong passion for helping others succeed.
- Excellent written and verbal communication skills.
- Proficient in administration and IT literacy.
- Exceptional organisational and time‑management abilities.
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits.
- 30 days holiday + bank holidays on‑top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- Bupa plan option
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship Statement
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points‑based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Closing Date: Thursday 14 May
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Student Hub Advisor - Leeds - 6 months FTC employer: Arden University
At Arden University, we pride ourselves on fostering a supportive and inclusive work environment where our employees are empowered to make a real difference in students' lives. With generous benefits such as 30 days of holiday, a robust pension plan, and opportunities for personal and professional growth, our Leeds campus is an excellent place for those passionate about education and student success to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Student Hub Advisor - Leeds - 6 months FTC
✨Tip Number 1
Get to know the company culture! Before your interview, check out Arden's values and think about how you can showcase your alignment with them. This will help you stand out as a candidate who truly fits in.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with students, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your delivery.
✨Tip Number 3
Prepare some real-life examples! Think of situations where you've gone above and beyond in customer service. These stories will help demonstrate your passion for helping others succeed during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Arden team. Don’t miss out on this opportunity!
We think you need these skills to ace Student Hub Advisor - Leeds - 6 months FTC
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping students shine through. We want to see how much you care about making a difference in their educational journey!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service and student support. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Arden University
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Hub Advisor. Familiarise yourself with the key tasks like handling student enquiries and providing customised solutions. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Customer Service Skills
Since this role is all about supporting students, be ready to share specific examples from your past experiences in customer service. Highlight situations where you went above and beyond to help someone, as this aligns perfectly with the values of kindness and resourcefulness that the company cherishes.
✨Practice Effective Communication
As you'll be communicating through various channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family, focusing on both verbal and written communication skills. This will prepare you for any scenario, whether it's a phone call or an in-person chat.
✨Embrace the Company Values
Familiarise yourself with Arden's values: Stand out, Progressive, Accessible, Resourceful, and Kindness. Think of ways you can embody these values in your responses. Showing that you resonate with their mission will set you apart as a candidate who truly fits into their culture.
