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For Companies At a Glance
- Tasks: Provide top-notch IT support to staff and students, resolving tech issues both in-person and remotely.
- Company: Join a forward-thinking university with a commitment to diversity and inclusion.
- Benefits: Enjoy 30 days holiday, a generous pension plan, and free courses for you and your family.
- Other info: Flexible evening hours and opportunities for professional growth await you!
- Why this job: Make a real difference by helping others navigate technology in a vibrant campus environment.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 31000 - 33000 £ per year.
Job Overview
Salary: £31,000 - £33,000 per annum plus 10% uplift for unsociable hours
Employment type: Permanent
Hours per week: 35
Schedule: Tue - Fri 12:00 - 20:30 and Sat 09:00 - 14:00
Reporting into: Lead IT Support Technician
Department: IT
Location: Leeds campus (full‑time)
Responsibilities
- Provide outstanding localised and remote support to our Leeds campus, taking ownership of first and second line issues and service requests for staff and students for all technical matters.
- Resolve on the ground issues with computer & AV hardware and software, taking responsibility for managing incoming support requests both in person and remotely.
- Deliver user training and encourage company best practice as well as enforce policy, to staff and students across all of the University’s Study Centres and offices.
Qualifications
- IT Support / Service Desk experience
- Proficient in using and supporting Microsoft operating systems and applications
- Comfortable explaining technical solutions to all levels of users within a business environment
- Demonstrable experience of using an ITSM ticketing system
- Ability to multitask and prioritise / re‑prioritise
- Excellent written and verbal communication skills as well as interpersonal skills
- Excellent problem solving skills
- Root cause analysis
- Previous experience of providing training and/or the creation of documentation to support users
- Awareness of data protection principles e.g. GDPR
- A fundamental understanding and appreciation of a variety of underlying web technologies
Desirable Skills
- ITIL Qualifications
- Technical accreditations e.g. Microsoft MCSA / Cisco CCNA / etc.
- Experience of working with AV equipment
Benefits
- 30 days holiday + bank holidays on‑top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship Statement
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points‑based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Closing Date Sunday 3 May
IT Support Technician – Leeds – Evenings and Saturday employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician – Leeds – Evenings and Saturday
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Arden University or similar institutions. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific issues, like troubleshooting AV equipment or resolving software glitches. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your communication skills! Practice explaining technical concepts in simple terms. This will help you connect with both tech-savvy and non-tech-savvy interviewers, making you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Arden University. Let’s get you that interview!
We think you need these skills to ace IT Support Technician – Leeds – Evenings and Saturday
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Microsoft operating systems and any ITSM ticketing systems you've used. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since you'll be explaining technical solutions to various users, it's crucial to showcase your excellent written and verbal communication skills. Use clear language in your application to demonstrate this ability right from the start.
Be Specific About Your Experience: When detailing your previous roles, be specific about the types of issues you resolved and the training you provided. We love seeing concrete examples that show how you’ve made a difference in past positions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arden University
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and applications. Be ready to discuss how you've resolved technical issues in the past, as well as any experience you have with AV equipment. This will show that you're not just familiar with the tech, but that you can handle real-world problems.
✨Practice Your Communication Skills
Since you'll be explaining technical solutions to users of all levels, practice breaking down complex concepts into simple terms. You might even want to role-play with a friend or family member to get comfortable with this. Clear communication is key in IT support!
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky IT issues before. Think about the steps you took to identify the root cause and how you resolved it. This will demonstrate your analytical skills and ability to think on your feet during the interview.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM ticketing systems, be ready to discuss how you've used them in previous roles. If not, do a bit of research on common tools used in the industry. Showing that you understand these systems will give you an edge over other candidates.