At a Glance
- Tasks: Provide top-notch IT support to staff and students, resolving tech issues and delivering training.
- Company: Join a forward-thinking university with a commitment to diversity and inclusion.
- Benefits: Enjoy 30 days holiday, a generous pension plan, and private medical insurance.
- Other info: Great opportunities for career growth and free courses for you and your family.
- Why this job: Make a real difference in the tech experience of students and staff at our Leeds campus.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 31000 - 33000 £ per year.
Role Overview
IT Support Technician – Leeds campus – IT Department – Permanent – 37 hours per week – Salary £31,000 - £33,000 per annum – Reporting to Lead IT Support Technician.
Responsibilities
- Provide outstanding localised and remote support to staff and students for all technical matters at the Leeds campus, taking ownership of first and second line issues and service requests.
- Resolve ground issues with computer & AV hardware and software, managing incoming support requests both in person and remotely.
- Deliver user training and encourage best practice to staff and students across all University Study Centres and offices.
Qualifications
- IT Support / Service Desk experience.
- Proficient in using and supporting Microsoft operating systems and applications.
- Comfortable explaining technical solutions to all levels of users within a business environment.
- Demonstrable experience of using an ITSM ticketing system; ability to multitask and prioritise.
- Excellent written and verbal communication skills and interpersonal skills.
- Excellent problem solving skills.
- Root cause analysis.
- Previous experience providing training and/or creating documentation to support users.
- Awareness of data protection principles e.g. GDPR.
- Fundamental understanding and appreciation of a variety of underlying web technologies.
Desirable Skills
- ITIL Qualifications.
- Technical accreditation e.g. Microsoft MCSA / Cisco CCNA / etc.
- Experience working with AV equipment.
Benefits
- 30 days holiday + bank holidays on top, and a Christmas closure.
- Generous Aviva pension plan, company contributions starting from 7%.
- Bupa plan option.
- Private Medical Insurance coverage (applies to certain job roles).
- Access to Perkbox benefits.
- Study any Arden course for free, with a discount for all family and friends.
- Golden Ticket to gift anyone in your life a free Arden education.
Equal Opportunity Statement
Arden University is a Disability Confident Employer. If you have a disability as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. We celebrate diversity and are committed to creating a diverse and inclusive workplace. The recruitment and selection process never discriminates based on age, disability, gender, race, ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcomes applications from all groups.
Visa and Sponsorship
Some roles may not meet the points requirement for a sponsored Skilled Worker visa. However we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
IT Support Technician – Leeds – Days employer: Arden University
Arden University is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With generous benefits such as 30 days of holiday, a robust pension plan, and opportunities for free education, employees are encouraged to thrive both personally and professionally in the vibrant city of Leeds.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician – Leeds – Days
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Arden University values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Arden University might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Arden University!
✨Direct Apply to Arden University
Let's not forget to apply directly through the Arden University website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician – Leeds – Days
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Arden University.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Arden University. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Arden University
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
