Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a team of Success Coaches to enhance student support and satisfaction.
- Company: Join Arden University, an innovative institution transforming higher education.
- Benefits: Enjoy 30 days holiday, private medical insurance, and free courses for you and your family.
- Why this job: Make a real difference in students' lives while leading a passionate team.
- Qualifications: Experience in team leadership and a strong understanding of student support services.
- Other info: Be part of a diverse and inclusive workplace committed to accessibility in education.
The predicted salary is between 36000 - 50400 £ per year.
Overview
Lead Student Success Coach – Maternity Cover (FTC -12 months). Employment type: Fixed Term Contract, Maternity Cover (12 months). Reporting into: Student Coaching Manager. Department: Student Experience.
Salary: £36,000 per annum. Hours per week: 37.
Responsibilities
- Lead, train, and develop a team of Success Coaches to ensure high-quality coaching and student support.
- Drive continuous improvement in the coaching programme, ensuring high levels of student satisfaction.
- Motivate and guide the team to deliver tailored success plans, helping students achieve their academic and personal goals.
- Monitor and enhance service quality, ensuring student needs are met and performance targets are achieved.
- Collaborate across the university to develop best practices in student coaching and engagement.
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the higher education sector through innovation and digital education. Our vision is to be the first-choice university for career-focused lifelong learners worldwide, ensuring everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and grow our locations.
About the Department
Our Student Experience Department ensures students across all campuses receive the support and opportunities needed for success. The coaching team provides pastoral support and career advice from application through to graduation.
About the Opportunity
We are looking for a Team Leader to oversee a team of Success Coaches who provide holistic student support, focusing on academic success, well-being, and personal development.
In this role, you will:
- Lead, train, and develop a team of Success Coaches to ensure high-quality coaching and student support.
- Drive continuous improvement in the coaching programme, ensuring high levels of student satisfaction.
- Motivate and guide your team to deliver tailored success plans, helping students achieve their academic and personal goals.
- Monitor and enhance service quality, ensuring student needs are met and performance targets are achieved.
- Collaborate across the university to develop best practices in student coaching and engagement.
About You
We are looking for a dedicated and experienced leader with:
- Proven experience in leading and managing a team, driving performance and professional development.
- A track record of motivating teams to deliver exceptional student support services, build strong professional relationships, and achieve targets/KPIs.
- Strong knowledge of student resources, referrals, and support services, ensuring students receive the guidance they need.
- A solid understanding of coaching principles and techniques, with the ability to apply them effectively in a student-focused environment.
- Familiarity with higher education systems and student development theories, including growth mindset strategies and motivational techniques.
Why Arden
At Arden, you will become part of a passionate and dedicated team committed to removing barriers to learning and making education more accessible. Our people work hard to ensure our students’ journeys are the best they can be; we reward our people with excellent benefits. Benefits include:
- 30 days holiday + bank holidays on top, and Christmas closure
- Generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for family and friends
- Other excellent benefits
- Golden Ticket to gift Arden education to someone in your life
Equity, Diversity & Inclusion
Arden University is a Disability Confident Employer. If you have a disability, you may be guaranteed an interview if you meet the essential criteria for the role. You can indicate this on the application form. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance.
As an Equal Opportunity Employer we celebrate diversity and are committed to an inclusive workplace, welcoming applications from all groups. We do not discriminate based on age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Sponsorship
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa. We welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Application Details
Closing Date: Sunday 21st September 2025
We reserve the right to close the vacancy early should we receive sufficient applications or to respond to business needs. If you are a current Arden student or have an upcoming course with us, you may not be eligible to apply for Student Experience roles due to conflict of interest related to system access.
#J-18808-Ljbffr
Lead Student Success Coach - Maternity Cover (FTC -12 months) employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Student Success Coach - Maternity Cover (FTC -12 months)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Arden University on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Arden's values and recent initiatives. Show us that you’re not just another candidate; demonstrate how your experience aligns with our mission to enhance student success.
✨Tip Number 3
Practice your coaching techniques! Since the role involves leading a team of Success Coaches, be ready to discuss your approach to motivating and developing others. We want to see your passion for student support!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Arden.
We think you need these skills to ace Lead Student Success Coach - Maternity Cover (FTC -12 months)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading teams and supporting students. We want to see how your skills align with our mission at Arden University!
Showcase Your Coaching Skills: Since this role is all about coaching, don’t forget to include examples of how you've motivated and guided teams in the past. We love seeing real-life stories that demonstrate your impact!
Be Authentic: Let your personality shine through in your application! We’re looking for someone who’s passionate about student success and can bring that energy to our team. Don’t be afraid to show us who you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Arden University
✨Know Your Stuff
Make sure you understand the role of a Lead Student Success Coach inside out. Familiarise yourself with coaching principles, student support services, and how to motivate a team. This will help you answer questions confidently and show that you're the right fit for the job.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved a programme. Highlight how you motivated your team to achieve targets and enhanced service quality. This will demonstrate your capability to drive continuous improvement in the coaching programme.
✨Engage with the University’s Vision
Research Arden University’s mission and values. Be ready to discuss how your personal goals align with their vision of making education accessible and supporting lifelong learners. This shows that you’re not just looking for a job, but are genuinely interested in contributing to their mission.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the current challenges the coaching team faces or how success is measured in this role. This not only shows your interest but also helps you gauge if the position is the right fit for you.
