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- Tasks: Provide tech support for students and staff, resolving issues and delivering training.
- Company: Arden University, a supportive and innovative educational institution.
- Benefits: Generous holiday, pension plan, and free courses for you and your family.
- Other info: On-site and remote work options available for flexibility.
- Why this job: Join a dynamic team and help others with their tech needs while growing your skills.
- Qualifications: Experience in IT support and proficiency in Microsoft systems.
The predicted salary is between 25000 - 35000 £ per year.
Arden University is seeking an IT Support Technician for its Leeds campus. The role involves providing support for all technology needs of students and staff.
Key responsibilities include:
- Resolving first and second line issues
- Delivering user training
- Managing service requests
The ideal candidate should have IT support experience and be proficient in Microsoft systems.
Benefits include:
- Generous holiday
- Pension plan
- Free courses for employees and family
IT Support Technician — On-site & Remote Support employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician — On-site & Remote Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Arden University on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Show off your skills! Prepare for potential technical assessments by brushing up on common IT support scenarios. We want to demonstrate our problem-solving prowess during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on the key responsibilities mentioned in the job description. This will help us articulate our experience confidently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match the specific needs of the role.
We think you need these skills to ace IT Support Technician — On-site & Remote Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and proficiency in Microsoft systems. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing tech support and how you can help students and staff at Arden University. Keep it friendly and professional, just like us!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved first and second line issues in the past. We love seeing candidates who can think on their feet and provide effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Arden University
✨Know Your Tech Inside Out
Make sure you brush up on your IT support knowledge, especially around first and second line issues. Familiarise yourself with common problems students and staff might face, and be ready to discuss how you would resolve them.
✨Showcase Your Training Skills
Since delivering user training is part of the role, think of examples where you've successfully trained others. Be prepared to explain your approach to teaching tech skills in a way that's easy to understand.
✨Familiarise Yourself with Microsoft Systems
As proficiency in Microsoft systems is key, ensure you can talk confidently about your experience with these tools. Consider discussing specific software or features you’ve used and how they relate to the role.
✨Highlight Your Customer Service Skills
IT support is all about helping people, so be ready to share examples of how you've provided excellent customer service in the past. This could include handling difficult situations or going the extra mile for users.