IT Support Technician - Nottingham

This role will be based full time from our Nottingham campus. We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

About our Department:

The IT Support Technician sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference. Our IT team is made up of around 60 employees with a vast range of skills from Software Development to IT Operations and Security. Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.

About the Opportunity:

We are currently recruiting an IT Support Technician to join our IT team who support all technology for students and staff at our Nottingham campus. Be key in providing outstanding localised and remote support to our Nottingham campus, taking ownership of first and second line issues and service requests for staff and students for all technical matters. Resolve on the ground issues with computer & AV hardware and software, taking responsibility for managing incoming support requests both in person and remotely. Deliver user training and encourage company best practice as well as enforce policy, to staff and students across all of the University’s Study Centres and offices.

About You:

We would like to hear from applicants who have:

• Essential Qualifications/Education: Minimum (NVQ 2-3, City & Guild) or equivalent, plus some experience in a relevant role. Considerable work experience in a relevant role or relevant life experience.
• Skills/Training: Proficient in using and supporting Microsoft operating systems and applications. Comfortable explaining technical solutions to all levels of users within a business environment. Demonstrable experience of using an ITSM ticketing system. Ability to multitask and prioritise/reprioritise; may work on multiple issues simultaneously. Excellent written and verbal communication skills, as well as interpersonal skills. Excellent problem-solving skills.
• Experience: Experience of assessing and responding to technical issues. Demonstrable excellent customer service provision. Previous experience of providing training and/or creating documentation to support users.
• Desirable: ITIL Qualifications. Technical accreditations (e.g., Microsoft MCSA / Cisco CCNA / etc.). Experience of working with Audio Visual equipment. Experience working in the Higher Education sector.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits

Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education. Our Values: Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

Closing Date: Friday 28th of March. We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

Equity, Diversity & Inclusion: Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.