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- Tasks: Provide top-notch IT support for students and staff at our new Newcastle campus.
- Company: Join Arden University, a multi-award-winning institution focused on innovation in education.
- Benefits: Enjoy 30 days holiday, private medical insurance, and free courses for you and your family.
- Why this job: Be part of a passionate team making education accessible while developing your IT skills.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Exciting growth opportunities in a dynamic and inclusive environment.
The predicted salary is between 31000 - 32000 £ per year.
Join us as we open the doors to our brand new Newcastle Campus early next year!
Salary: £31,000 - £32,000 per annum
Employment type: Permanent
Hours per week: 37
Reporting into: Lead IT Support Technician
Department: IT
This role will be based full time from our Newcastle campus.
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
The IT Department
The IT Support Technician sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference. Our IT team is made up of around 60 employees with a vast range of skills from Software Development to IT Operations and Security. Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.
The Role – IT Support Technician
We are currently recruiting an IT Support Technician to join our IT team who support all technology for students and staff. As an IT Support Engineer, you will:
- Be key in providing outstanding localised and remote support to our Leeds campus, taking ownership of first and second line issues and service requests for staff and students for all technical matters.
- Resolve on the ground issues with computer & AV hardware and software, taking responsibility for managing incoming support requests both in person and remotely.
- Deliver user training and encourage company best practice as well as enforce policy, to staff and students across all of the University’s Study Centres and offices.
About You
To be successful as an IT Support Technician here at Arden you must have:
- IT Support / Service Desk experience
- Proficient in using and supporting Microsoft operating systems and applications
- Comfortable explaining technical solutions to all levels of users within a business environment
- Demonstrable experience of using an ITSM ticketing system
- Ability to multitask and prioritise / re-prioritise
- Excellent written and verbal communication skills as well as interpersonal skills
- Excellent problem solving skills
- Root cause analysis
- Previous experience of providing training and/or the creation of documentation to support users
- Awareness of data protection principles e.g. GDPR
- A fundamental understanding and appreciation of a variety of underlying web technologies
Desirable Skills and Experience
- ITIL Qualifications
- Technical accreditations e.g. Microsoft MCSA / Cisco CCNA / etc
- Experience of working with AV equipment
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
Closing Date: Sunday 23 November
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
IT Support Technician - Newcastle employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - Newcastle
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT Support Technician role at Arden University. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for that interview! Research common IT support questions and practice your answers. Make sure you can explain technical solutions clearly, as you'll need to communicate effectively with both staff and students.
✨Tip Number 3
Show off your skills! If you have experience with Microsoft operating systems or ITSM ticketing systems, be ready to discuss specific examples of how you've used these in past roles. This will help us see how you'd fit into our team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team at Arden University.
We think you need these skills to ace IT Support Technician - Newcastle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially with Microsoft systems and IT support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining our Newcastle campus and how you can contribute to our IT team. Keep it friendly and professional, just like us!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and resolve problems efficiently, so don’t hold back!
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we find the right fit, so get your application in through our website as soon as you can!
How to prepare for a job interview at Arden University
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and applications, as well as any relevant ITSM ticketing systems. Be ready to discuss your previous experiences in IT support and how you've tackled technical issues in the past.
✨Show Off Your Communication Skills
Since you'll be explaining technical solutions to users of all levels, practice articulating complex ideas in simple terms. Think about examples where you've successfully trained others or resolved issues through effective communication.
✨Demonstrate Problem-Solving Prowess
Prepare to showcase your problem-solving skills by thinking of specific instances where you've identified root causes and implemented solutions. Be ready to discuss your approach to troubleshooting and how you prioritise tasks under pressure.
✨Align with Our Values
Familiarise yourself with Arden University's values: Stand out, Progressive, Accessible, Resourceful, and Kindness. Think of examples from your past that reflect these values and be prepared to share them during the interview to show you're a great cultural fit.