At a Glance
- Tasks: Provide tech support for students and staff, resolving issues and delivering training.
- Company: Join Arden University, a forward-thinking institution revolutionising higher education with digital innovation.
- Benefits: Enjoy 30 days holiday, a generous pension plan, private medical insurance, and free courses.
- Other info: Flexible shifts and a commitment to diversity and inclusion make this role unique.
- Why this job: Be part of a passionate team making education accessible while developing your IT skills.
- Qualifications: Experience in IT support, strong communication skills, and familiarity with Microsoft systems required.
The predicted salary is between 24800 - 26400 £ per year.
Salary:£31,000 - £33,000 per annum + 10% uplift for unsociable hours
Employment type:Permanent
Hours per week:35
The daytime shifts may be converted to evening shifts. If this happens, the salary will remain the same, with the 10% uplift still applying.
Current Shift Pattern:
Monday: 08:30 - 17:00
Tuesday: 12:00 - 20:30
Wednesday: 12:00 - 20:30
Thursday: 08:30 - 17:00
Friday: 09:00 - 14:00
Potentially changing to:
Tuesday: 12:00 - 20:30
Wednesday: 12:00 - 20:30
Thursday: 12:00 - 20:30
Friday: 12:00 - 20:30
Saturday: 09:00 - 14:00
Reporting into:IT Service Delivery Manager
Department:IT
Click here to read thefulljob descriptionand view ourexcellentbenefitshere
This role will be based full time from our Manchester campus.
About Arden University:
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
The IT Department
The IT Support Technician sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference.
Our IT team is made up of around 60 employees with a vast range of skills from Software Development to IT Operations and Security.
Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.
The Role – IT Support Technician
We are currently recruiting an IT Support Technician to join our IT team who support all technology for students and staff.
As an IT Support Engineer, you will:
- Be key in providing outstanding localised and remote support to our Manchester campus, taking ownership of first and second line issues and service requests for staff and students for all technical matters.
- Resolve on the ground issues with computer & AV hardware and software, taking responsibility for managing incoming support requests both in person and remotely.
- Deliver user training and encourage company best practice as well as enforce policy, to staff and students across all of the University’s Study Centres and offices.
About You
To be successful as an IT Support Technician here at Arden you must have:
- IT Support / Service Desk experience
- Proficient in using and supporting Microsoft operating systems and applications,
- Comfortable explaining technical solutions to all levels of users within a business environment.
- Demonstrable experience of using an ITSM ticketing system Ability to multitask and prioritise / re-prioritise.
- Excellent written and verbal communication skills as well as interpersonal skill
- Excellent problem solving skills
- Root cause analysis
- Previous experience of providing training and / or the creation of documentation to support users
- Awareness of data protection principles e.g. GDPR.
- A fundamental understanding and appreciation of a variety of underlying web technologies.
Desirable Skills and Experience
- ITIL Qualifications.
- Technical accreditation\'s e.g. Microsoft MCSA / Cisco CCNA / etc.
- Experience of working with AV equipment Experience
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, otherexcellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values:
Stand out, Progressive, Accessible, Resourceful, Kindness,reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date:Sunday 6 July
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for this role due to a conflict of interest related to system access.
Equity, Diversity & Inclusion:
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer tothe guidancehere.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people\'s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship Statement:
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
#J-18808-LjbffrIT Support Technician - Manchester employer: Arden University
Arden University is an exceptional employer, offering a vibrant work culture that prioritises employee development and innovation. With generous benefits including 30 days of holiday, a robust pension plan, and opportunities for free education, employees are empowered to grow both personally and professionally in a supportive environment. Located in Manchester, the IT Support Technician role provides a unique chance to contribute to a forward-thinking institution dedicated to making higher education accessible to all.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician - Manchester
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Arden University, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Arden University
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Arden University. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace IT Support Technician - Manchester
Some tips for your application 🫡
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Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Arden University insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Arden University that you’re committed to staying ahead in the game.
How to prepare for a job interview at Arden University
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
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Expect the interviewers at Arden University to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
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Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
