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- Tasks: Provide tech support to students and staff, resolving issues and delivering training.
- Company: Join Arden University, a forward-thinking institution revolutionising higher education with digital innovation.
- Benefits: Enjoy 30 days holiday, a generous pension plan, private medical insurance, and free courses for you and your family.
- Other info: Flexible working hours and a commitment to diversity and inclusion make this role unique.
- Why this job: Be part of a passionate team dedicated to making education accessible and impactful.
- Qualifications: Experience in IT support, strong communication skills, and familiarity with Microsoft systems required.
The predicted salary is between 26000 - 28000 £ per year.
Salary: £31,000 - £33,000 per annum + 10% uplift for unsociable hours
Employment type: Permanent
Hours per week: 35
The working hours will be:
- Tuesday: 12:00 - 20:30
- Wednesday: 12:00 - 20:30
- Thursday: 12:00 - 20:30
- Friday: 12:00 - 20:30
- Saturday: 09:00 - 14:00
This role will be based full time from our Leeds campus.
About Arden University: We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
The IT Support Technician sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference.
Our IT team is made up of around 60 employees with a vast range of skills from Software Development to IT Operations and Security. Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.
We are currently recruiting an IT Support Technician to join our IT team who support all technology for students and staff. As an IT Support Engineer, you will:
- Be key in providing outstanding localised and remote support to our Leeds campus, taking ownership of first and second line issues and service requests for staff and students for all technical matters.
- Resolve on the ground issues with computer & AV hardware and software, taking responsibility for managing incoming support requests both in person and remotely.
- Deliver user training and encourage company best practice as well as enforce policy, to staff and students across all of the University’s Study Centres and offices.
To be successful as an IT Support Technician here at Arden you must have:
- IT Support / Service Desk experience
- Proficient in using and supporting Microsoft operating systems and applications
- Comfortable explaining technical solutions to all levels of users within a business environment.
- Demonstrable experience of using an ITSM ticketing system
- Ability to multitask and prioritise / re-prioritise.
- Excellent written and verbal communication skills as well as interpersonal skills
- Excellent problem solving skills
- Root cause analysis
- Previous experience of providing training and / or the creation of documentation to support users
- Awareness of data protection principles e.g. GDPR.
- A fundamental understanding and appreciation of a variety of underlying web technologies.
Desirable Skills and Experience:
- ITIL Qualifications.
- Technical accreditations e.g. Microsoft MCSA / Cisco CCNA / etc.
- Experience of working with AV equipment
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values: Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
Closing Date: Sunday 6 July
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for this role due to a conflict of interest related to system access.
Equity, Diversity & Inclusion: Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship Statement: Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
IT Support Technician - Leeds Information Technology · Leeds employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - Leeds Information Technology · Leeds
✨Tip Number 1
Familiarise yourself with the specific technologies and software mentioned in the job description, such as Microsoft operating systems and ITSM ticketing systems. This will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Prepare to discuss your experience with problem-solving and root cause analysis. Think of specific examples where you've successfully resolved technical issues, as this will showcase your ability to handle the responsibilities of the IT Support Technician role.
✨Tip Number 3
Since the role involves training users, consider preparing a brief outline of a training session you could deliver. This will highlight your communication skills and your ability to convey technical information to non-technical users effectively.
✨Tip Number 4
Research Arden University’s values and culture. Be ready to explain how your personal values align with theirs, particularly around accessibility and innovation in education. This will show that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
We think you need these skills to ace IT Support Technician - Leeds Information Technology · Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly with Microsoft operating systems and ITSM ticketing systems. Use keywords from the job description to demonstrate that you meet the essential criteria.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about IT support and how your skills align with Arden University's values. Mention specific experiences where you've successfully resolved technical issues or provided user training.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application is clear and concise. Use professional language and structure your documents well to reflect your ability to communicate effectively.
Highlight Problem-Solving Abilities: Provide examples in your application that demonstrate your problem-solving skills and your ability to conduct root cause analysis. This could be through specific scenarios where you successfully resolved IT issues or improved processes.
How to prepare for a job interview at Arden University
✨Know Your Tech
Brush up on your knowledge of Microsoft operating systems and applications, as well as any relevant ITSM ticketing systems. Be prepared to discuss your experience with these technologies and how you've used them in previous roles.
✨Demonstrate Problem-Solving Skills
Be ready to showcase your problem-solving abilities. You might be asked to walk through a technical issue you've resolved in the past, so think of specific examples that highlight your analytical skills and root cause analysis.
✨Communicate Clearly
Since you'll be explaining technical solutions to users of varying skill levels, practice articulating complex ideas in simple terms. Good communication is key, so consider how you can demonstrate this during the interview.
✨Show Enthusiasm for Training
The role involves delivering user training, so express your passion for helping others learn. Share any experiences you've had in creating documentation or training materials, and be ready to discuss how you would approach training staff and students.