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- Tasks: Provide tech support for students and staff, resolving issues and delivering training.
- Company: Join Arden University, a forward-thinking institution revolutionising higher education with digital innovation.
- Benefits: Enjoy 30 days holiday, private medical insurance, and free courses for you and your family.
- Why this job: Be part of a passionate team making education accessible while developing your IT skills.
- Qualifications: Experience in IT support, strong communication skills, and familiarity with Microsoft systems required.
- Other info: Flexible working hours and a commitment to diversity and inclusion make this role unique.
The predicted salary is between 26000 - 28000 £ per year.
Salary: £31,000 - £33,000 per annum + 10% uplift for unsociable hours
Employment type: Permanent
Hours per week: 35
The working hours will be:
- Tuesday: 12:00 - 20:30
- Wednesday: 12:00 - 20:30
- Thursday: 12:00 - 20:30
- Friday: 12:00 - 20:30
- Saturday: 09:00 - 14:00
This role will be based full time from our Leeds campus.
About Arden University: We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
The IT Support Technician sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference. Our IT team is made up of around 60 employees with a vast range of skills from Software Development to IT Operations and Security. Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.
We are currently recruiting an IT Support Technician to join our IT team who support all technology for students and staff. As an IT Support Engineer, you will:
- Be key in providing outstanding localised and remote support to our Leeds campus, taking ownership of first and second line issues and service requests for staff and students for all technical matters.
- Resolve on the ground issues with computer & AV hardware and software, taking responsibility for managing incoming support requests both in person and remotely.
- Deliver user training and encourage company best practice as well as enforce policy, to staff and students across all of the University’s Study Centres and offices.
To be successful as an IT Support Technician here at Arden you must have:
- IT Support / Service Desk experience
- Proficient in using and supporting Microsoft operating systems and applications
- Comfortable explaining technical solutions to all levels of users within a business environment.
- Demonstrable experience of using an ITSM ticketing system
- Ability to multitask and prioritise / re-prioritise.
- Excellent written and verbal communication skills as well as interpersonal skills
- Excellent problem solving skills
- Root cause analysis
- Previous experience of providing training and / or the creation of documentation to support users
- A fundamental understanding and appreciation of a variety of underlying web technologies.
Desirable Skills and Experience:
- ITIL Qualifications.
- Technical accreditations e.g. Microsoft MCSA / Cisco CCNA / etc.
- Experience of working with AV equipment
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits.
Employees benefit from:
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values: Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
Closing Date: Sunday 6 July
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace.
IT Support Technician - Leeds Information Technology · Leeds employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - Leeds Information Technology · Leeds
✨Tip Number 1
Familiarise yourself with the specific technologies and software mentioned in the job description, especially Microsoft operating systems and ITSM ticketing systems. This will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Prepare to discuss your previous experience in IT support, particularly any instances where you resolved complex issues or provided training. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 3
Showcase your problem-solving skills by thinking of examples where you identified root causes of technical issues. Be ready to explain your thought process and how you arrived at a solution, as this is crucial for the role.
✨Tip Number 4
Research Arden University’s values and culture, and think about how your personal values align with theirs. Be prepared to discuss how you can contribute to their mission of making education more accessible during your interview.
We think you need these skills to ace IT Support Technician - Leeds Information Technology · Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly with Microsoft operating systems and applications. Emphasise any experience you have with ITSM ticketing systems and problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Arden University. Mention specific examples of how you've provided excellent support in previous roles and how you can contribute to their mission of making education accessible.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure that your application is clear, concise, and free of errors. Use professional language and structure your documents well.
Highlight Relevant Qualifications: If you have any ITIL qualifications or technical accreditations like Microsoft MCSA or Cisco CCNA, be sure to mention these in your application. They can set you apart from other candidates.
How to prepare for a job interview at Arden University
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft operating systems and applications during the interview. Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the IT Support Technician role.
✨Communicate Clearly
Since you'll be explaining technical solutions to users of varying skill levels, practice articulating complex concepts in simple terms. This will not only show your communication skills but also your ability to empathise with users who may not be as tech-savvy.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your approach to troubleshooting and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you identify root causes and implement effective solutions.
✨Familiarise Yourself with ITSM Tools
Since experience with an ITSM ticketing system is essential, make sure you're familiar with common tools used in the industry. If you have experience with specific systems, be ready to discuss how you've used them to manage support requests efficiently.
