At a Glance
- Tasks: Support tech for students and staff, resolving issues and delivering training.
- Company: Join Arden University, a diverse and inclusive workplace.
- Benefits: £31,000 salary, 30 days holiday, private medical insurance, and free courses.
- Other info: Flexible hours with opportunities for career advancement.
- Why this job: Make a real difference in tech support while growing your skills.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 31000 - 35000 £ per year.
Arden University invites applications for the IT Support Technician – Holborn role.
Job Summary
As an IT Support Technician, you will support all technology for students and staff in the Holborn campus, providing localised and remote support, resolving hardware and software issues, delivering training, and enforcing best practices.
Key Responsibilities
- Provide outstanding localised and remote support to the Holborn campus, taking ownership of first and second line issues.
- Resolve on-ground computer & AV hardware and software issues and manage incoming support requests both in person and remotely.
- Deliver user training and encourage best practice across all domains, enforcing policy for staff and students.
Qualifications
- IT Support / Service Desk experience.
- Proficient in supporting Microsoft operating systems and applications.
- Ability to explain technical solutions to all levels of users.
- Experience with an ITSM ticketing system.
- Excellent written and verbal communication and interpersonal skills.
- Strong problem solving and root cause analysis skills.
- Experience providing training or creating documentation.
- Awareness of data protection principles (GDPR).
- Fundamental understanding of web technologies.
Desirable Skills
- ITIL qualifications.
- Technical accreditation such as Microsoft MCSA/Cisco CCNA etc.
- Experience working with AV equipment.
Salary & Working Hours
£31,000 per annum plus a 10% uplift for working outside standard business hours. London Weighting: £4,000 per annum. Employment type: Permanent. 37 hours per week (Mon‑Thu 12:00‑20:30, Fri 09:00‑14:00).
Benefits
- 30 days holiday plus bank holidays and a Christmas closure.
- Aviva pension plan, company contributions starting at 7%.
- SimplyHealth plan option.
- Private Medical Insurance coverage where applicable.
- Access to Perkbox benefits.
- Free Arden courses for employees and discounted for family/friends.
- ‘Golden Ticket’ allowing you to gift free Arden education.
Equity, Diversity & Inclusion
Arden University is a Disability Confident Employer, guaranteed interview for those meeting essential criteria. We celebrate diversity and are committed to non-discrimination across age, disability, gender, race, religion, sexual orientation and other personal circumstances.
Sponsorship Statement
Some roles may not meet the points requirement for a sponsored Skilled Worker visa. We welcome applications from candidates who may be eligible for a visa through an alternative route.
Closing Date
Tuesday 9 December 2025.
IT Support Technician - Holborn employer: Arden University
Arden University is an excellent employer for those seeking a fulfilling role in higher education, particularly in Birmingham. With a strong commitment to flexible working arrangements, competitive pay, and a supportive work culture, we prioritise employee growth and development, ensuring that our Associate Lecturers thrive in their teaching careers while making a meaningful impact on students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician - Holborn
✨Tip Number 1
Get to know the company! Research Arden University and its culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your tech skills! Brush up on your knowledge of Microsoft operating systems and IT support best practices. Being able to demonstrate your expertise in real-time can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Arden University.
We think you need these skills to ace IT Support Technician - Holborn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Microsoft operating systems and any ITSM ticketing systems you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our Holborn campus. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've resolved technical issues in the past. We love seeing candidates who can take ownership and think on their feet!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Arden University
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and applications. Be ready to discuss how you've resolved hardware and software issues in the past, as well as any experience you have with ITSM ticketing systems.
✨Show Off Your Communication Skills
Since you'll be explaining technical solutions to users of all levels, practice articulating complex ideas in simple terms. Think about examples where you've successfully trained others or created documentation that made tech easier for non-techies.
✨Demonstrate Problem-Solving Prowess
Prepare to showcase your problem-solving skills. Have a few examples ready where you identified root causes of issues and how you tackled them. This will highlight your analytical abilities and show that you can think on your feet.
✨Emphasise Your Commitment to Best Practices
Be ready to discuss how you enforce best practices and data protection principles, especially GDPR. Share any experiences where you’ve implemented policies or training that improved compliance or user experience.
