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- Tasks: Lead IT service delivery and drive continuous improvement across multiple locations.
- Company: Join Arden University, a multi-award-winning institution focused on innovation in education.
- Benefits: Enjoy 30 days holiday, competitive salary, and hybrid working arrangements.
- Why this job: Make a real impact in transforming IT services for students and staff.
- Qualifications: Extensive experience in IT service delivery and leadership skills required.
- Other info: Be part of a passionate team dedicated to accessible education.
The predicted salary is between 75000 - 80000 £ per year.
Salary: £75,000 - £80,000 per annum
Employment type: Permanent
Hours per week: 37
Reporting into: IT Director
Department: IT
This role operates on a hybrid working arrangement that will require regular travel into our various UK locations. Travel each week will fluctuate in line with business requirements. You can work remotely when not visiting one of our sites.
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
About our Department
The Head of IT Service Management sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference.
Our IT team is made up of around 65 employees with a vast range of skills from Software Development to IT Operations and Security. Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.
About the Opportunity
As Arden continues to rapidly expand into new locations (9 in the UK and 2 International) and support record student numbers, it is imperative that we move our ITSM maturity to the next level, working closely with the wider University's student services teams, to deliver the highest level of technology support to both our students and staff.
To enable this evolution, we are hiring for a new Head of IT Service Management to be accountable for the strategic leadership, direction, and continuous improvement of all IT service delivery functions. This role ensures that IT services are aligned with business objectives, deliver maximum value, and support the digital transformation agenda.
About You
Essential Skills / Experience:- Extensive experience in leading IT service delivery at a senior level, ideally across multiple business units and/or locations.
- Proven track record of driving IT service transformation and managing large, diverse teams.
- Experience of implementing service management frameworks e.g. Information Technology Infrastructure Library (ITIL) and driving continuous improvements.
- Knowledge of IT infrastructure, cloud platforms, cybersecurity, and automation.
- Aware of AI, machine learning, and automation trends shaping ITSM.
- In depth understanding of service management frameworks, such as ITIL, COBIT, or ISO/IEC 2000.
- Excellent leadership skills to engage and motivate team members to deliver further service improvements.
- Excellent influencing skills in order to enhance the credibility of the function amongst key stakeholders.
- Experience working within the Higher Education sector.
- Experience of Jira Service Management.
- Advanced management or leadership qualifications.
- ITIL Qualifications.
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits.
Head of IT Service Management in Coventry employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Service Management in Coventry
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. The more you engage with others, the better your chances of landing that Head of IT Service Management role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've driven IT service transformation and led diverse teams. We want to see your passion and expertise shine through!
✨Tailor Your Approach
Make sure you tailor your conversations to align with Arden's vision and values. Research the company and its goals, and be ready to discuss how your experience can help them achieve their ambitious plans in the HE sector.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Arden University.
We think you need these skills to ace Head of IT Service Management in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of IT Service Management role. Highlight your extensive experience in IT service delivery and any relevant frameworks like ITIL. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Arden University. Keep it engaging and personal – we love a good story!
Showcase Your Leadership Skills: Since this role involves leading a diverse team, make sure to showcase your leadership experience. Share examples of how you've motivated teams and driven service improvements in your previous roles. We’re all about collaboration here!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our fantastic benefits!
How to prepare for a job interview at Arden University
✨Know Your ITIL Inside Out
As the Head of IT Service Management, you'll need to demonstrate a solid understanding of IT service management frameworks like ITIL. Brush up on your knowledge and be ready to discuss how you've implemented these frameworks in previous roles, focusing on specific examples of service transformation.
✨Showcase Your Leadership Skills
This role requires excellent leadership abilities. Prepare to share stories that highlight your experience in managing diverse teams and driving improvements. Think about challenges you've faced and how you motivated your team to overcome them.
✨Understand the Bigger Picture
Arden University is all about innovation and digital education. Familiarise yourself with their mission and values, and think about how your vision for IT service management aligns with their goals. Be ready to discuss how you can contribute to their digital transformation agenda.
✨Prepare for Stakeholder Engagement
You'll need to influence key stakeholders effectively. Prepare examples of how you've built credibility and engaged with different departments in the past. Think about strategies you've used to communicate complex IT concepts to non-technical audiences.