At a Glance
- Tasks: Support and empower students throughout their academic journey with coaching and mentoring.
- Company: Join Arden University, a multi-award-winning institution focused on innovation in education.
- Benefits: Enjoy 30 days holiday, private medical insurance, and free courses for you and your family.
- Other info: Be part of a passionate team dedicated to accessible education and personal growth.
- Why this job: Make a real difference in students' lives while working in a dynamic and inclusive environment.
- Qualifications: Experience in coaching or mentoring, excellent interpersonal skills, and empathy are essential.
The predicted salary is between 24000 - 32000 £ per year.
Salary: £28,000 per annum
Employment type: Permanent
Hours per week: 37
Reporting into: Lead Student Success Coach
Department: Student Experience
Location: Based full time from our Birmingham campus.
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. Arden University is expanding into new disciplines, forging worldwide partnerships, and expanding our locations.
About our Department
The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. They provide wellbeing support, academic guidance, career development, and engagement initiatives, ensuring every student feels connected and equipped for success. Our focus is on innovation and continuous improvement to create an inclusive and enriching learning environment.
Opportunity
This is a key role within our Student Success team. Each coach is responsible for supporting a caseload of students throughout their academic life cycle (from enrolment to graduation) from a pastoral perspective. You will deliver proactive coaching and mentoring support via early intervention and outreach activities, and will work in collaboration with colleagues to ensure the highest levels of onboarding, personalised advice, guidance and customer service in the area of student services and wellbeing support, signposting to specialist services as required.
About You
- Experience of coaching or mentoring students or customers to help them meet their goals and achieve success.
- Excellent interpersonal skills.
- Ability to demonstrate empathy and manage expectations.
- Ability to inspire others and relate to people from diverse backgrounds.
- Experience of working in Higher Education (beneficial).
- Coaching and/or counselling skills training (advantageous).
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, and we reward our people with fantastic benefits.
- 30 days holiday + bank holidays on top, and even a Christmas closure.
- A generous Aviva pension plan, company contributions starting from 7%.
- SimplyHealth plan option.
- Private Medical Insurance coverage (applies to certain job roles).
- Access to Perkbox benefits.
- Study any Arden course for free, with a discount for all family and friends.
- Plus, other excellent benefits.
- Our “Golden Ticket” which allows you to gift anyone in your life a free Arden education.
Our Values
Stand out, Progressive, Accessible, Resourceful, Kindness — reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date
Thursday 29 January. We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. To avoid missing an opportunity, please submit your application as early as possible.
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. If you have a disability, you may be guaranteed an interview if you meet the essential criteria. You can indicate via the application form. By doing so, you are consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Our recruitment processes never discriminate based on age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and we welcome applications from all groups.
Sponsorship statement
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Student Success Coach - Birmingham employer: Arden University
Arden University is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee wellbeing and professional growth. As a Student Success Coach based in Birmingham, you will join a passionate team dedicated to empowering students, with access to generous benefits such as 30 days of holiday, a robust pension plan, and opportunities for personal development through free courses. With a commitment to innovation and accessibility in education, Arden provides a rewarding environment where your contributions can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Student Success Coach - Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Arden University's values and mission. This will help you connect your experiences with what they stand for, showing that you're not just a fit for the role but also for the team.
✨Tip Number 2
Practice your coaching scenarios! Think of examples where you've successfully supported students or customers. Be ready to share how you inspired them to achieve their goals, as this is key for the Student Success Coach role.
✨Tip Number 3
Don’t underestimate the power of questions! Prepare thoughtful questions about the Student Experience team and their initiatives. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining Arden University directly.
We think you need these skills to ace Student Success Coach - Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting students shine through. We want to see how your passion aligns with our mission at Arden University to empower learners and make education accessible.
Tailor Your Experience:Make sure to highlight any relevant coaching or mentoring experience you have. We’re looking for specific examples that demonstrate your ability to inspire and support students from diverse backgrounds.
Be Personable:Use a friendly and approachable tone in your application. Remember, we value excellent interpersonal skills, so let your personality come through while maintaining professionalism.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage you to apply through our website as soon as possible to avoid missing out on this exciting opportunity with us at Arden University!
How to prepare for a job interview at Arden University
✨Know Your Stuff
Before the interview, dive deep into Arden University's mission and values. Understand their focus on innovation and student support. This will help you align your answers with what they stand for, showing that you're not just a good fit for the role but also for the culture.
✨Showcase Your Coaching Skills
Prepare specific examples from your past experiences where you've successfully coached or mentored someone. Highlight how you inspired them to achieve their goals, as this is crucial for the Student Success Coach role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Empathy is Key
Since the role involves supporting students from diverse backgrounds, be ready to discuss how you demonstrate empathy and manage expectations. Share stories that illustrate your ability to connect with others and provide tailored support, which is essential for fostering a positive student experience.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the team dynamics within the Student Experience department or how they measure student success. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.
