At a Glance
- Tasks: Support students with enquiries and provide tailored solutions to enhance their university experience.
- Company: Join Arden University, a multi-award-winning institution focused on innovation and digital education.
- Benefits: Enjoy 30 days holiday, a generous pension plan, and free courses for you and your family.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact for students and make a real difference in their educational journey.
- Qualifications: Customer service experience and a passion for helping others succeed are essential.
The predicted salary is between 26000 - 26000 £ per year.
Salary: £26,000 per annum
Employment type: Fixed Term Contract for 6 months
Hours per week: 37
Reporting into: Lead Student Hub Advisor
Department: Student Experience
This role will be based full time from our Birmingham campus. You’ll be required to work two late shifts per week on a Tuesday and Wednesday 11:30am–8:00pm during term time.
About Arden University
We are an aspirational and multi‑award‑winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first‑choice university for career‑focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
About our Department
Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.
About the Opportunity
As a Student Hub Advisor, you’ll be the first point of contact for our diverse student body, providing support across various communication channels including in‑person, phone, email, live chat, and messenger. Your excellent customer care skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, delivering a personal, friendly, and approachable service that truly makes a difference.
Key Responsibilities
- Serve as the primary contact for student enquiries and support.
- Communicate effectively via phone, email, live chat, messenger, and in‑person.
- Provide innovative and customised solutions to student issues.
- Ensure a high standard of customer care by going above and beyond in every interaction.
About You
- Extensive experience in customer service, ideally in a student‑facing role.
- Strong passion for helping others succeed.
- Excellent written and verbal communication skills.
- Proficient in administration and IT literacy.
- Exceptional organisational and time‑management abilities.
If you have the skills and enthusiasm to support our students and contribute to our innovative educational environment, we want to hear from you!
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits.
- 30 days holiday + bank holidays on‑top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- BUPA Cash Plan
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
Closing Date: Wednesday 17 June
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa, or fulfil the criteria we have for providing sponsorship. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Student Hub Advisor - Birmingham - 6 months FTC employer: Arden University
Arden University is an exceptional employer, offering a vibrant work culture that prioritises innovation and accessibility in education. As a Student Hub Advisor based in Birmingham, you will enjoy generous benefits including 30 days of holiday, a robust pension plan, and opportunities for personal growth through free courses. Join a passionate team dedicated to making a meaningful impact on students' lives while enjoying a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Student Hub Advisor - Birmingham - 6 months FTC
✨Tip Number 1
Network like a pro! Reach out to current or former Student Hub Advisors on LinkedIn. Ask them about their experiences and any tips they might have for you. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your customer service skills can shine in this role. We want to see how you can go above and beyond for students, so have some examples ready!
✨Tip Number 3
Show your passion for helping others succeed! During your interview, share stories that highlight your dedication to student welfare and how you've made a difference in previous roles. This will resonate with us at Arden.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our mission of making education accessible.
We think you need these skills to ace Student Hub Advisor - Birmingham - 6 months FTC
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Student Hub Advisor. We want to see your passion for helping students succeed, so don’t hold back!
Show Off Your Communication Skills:Since you'll be the first point of contact for our students, it's crucial to demonstrate your excellent written communication skills. Keep your language clear and friendly, just like you would when chatting with a student in person.
Be Personable and Approachable:We’re all about providing a personal touch, so let your personality shine through in your application. Share examples of how you've gone above and beyond in customer service roles to create a welcoming environment.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in through our website as soon as you can to avoid missing out!
How to prepare for a job interview at Arden University
✨Know Your Stuff
Before the interview, make sure you thoroughly read the job description and understand what a Student Hub Advisor does. Familiarise yourself with Arden University's values and mission, as this will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent support to students, prepare examples from your past experiences where you went above and beyond for customers. Think of specific situations that highlight your problem-solving skills and ability to communicate effectively.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and student support. This will help you articulate your thoughts clearly and boost your confidence before the big day.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your genuine interest in the position and helps you determine if Arden University is the right fit for you.
