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- Tasks: Support students with enquiries and provide tailored solutions to enhance their university experience.
- Company: Join Arden University, a multi-award-winning institution focused on innovation and digital education.
- Benefits: Enjoy 30 days holiday, a generous pension plan, and free courses for you and your family.
- Why this job: Be the first point of contact for diverse students and make a real difference in their lives.
- Qualifications: Customer service experience and a passion for helping others succeed are essential.
- Other info: Exciting growth opportunities in a supportive and inclusive environment.
The predicted salary is between 26000 - 36400 £ per year.
Salary: £26,000 per annum
Employment type: 12 month Fixed Term Contract
Hours per week: 37
Reporting into: Lead Student Hub Advisor
Department: Student Experience
This role will be based full time from our Birmingham campus. You will be required to work two late shifts per week on Tuesday and Wednesday 11:30am–8:00pm during term time.
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
About our Department
Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.
About the Opportunity
As a Student Hub Advisor, you’ll be the first point of contact for our diverse student body, providing support across various communication channels including in-person, phone, email, live chat, and messenger. Your excellent customer care skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, delivering a personal, friendly, and approachable service that truly makes a difference.
Key Responsibilities
- Serve as the primary contact for student enquiries and support.
- Communicate effectively via phone, email, live chat, messenger, and in-person.
- Provide innovative and customised solutions to student issues.
- Ensure a high standard of customer care by going above and beyond in every interaction.
About You
- Extensive experience in customer service, ideally in a student-facing role.
- Strong passion for helping others succeed.
- Excellent written and verbal communication skills.
- Proficient in administration and IT literacy.
- Exceptional organisational and time-management abilities.
If you have the skills and enthusiasm to support our students and contribute to our innovative educational environment, we want to hear from you!
Why Arden
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits.
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
Closing Date: Wednesday 25 February
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Student Hub Advisor - Birmingham - 12 month FTC employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Hub Advisor - Birmingham - 12 month FTC
✨Tip Number 1
Get to know the company! Research Arden University and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with students through various channels, it’s crucial to be clear and friendly. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for helping others! During interviews, share specific examples of how you've gone above and beyond to support someone in the past. This will highlight your customer care skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Arden University. Don’t miss out!
We think you need these skills to ace Student Hub Advisor - Birmingham - 12 month FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Student Hub Advisor. We want to see your passion for helping students succeed, so don’t hold back!
Show Off Your Communication Skills: Since you'll be the first point of contact for our students, it’s crucial to demonstrate your excellent written communication skills. Keep your language clear and friendly, just like you would when chatting with a student.
Highlight Relevant Experience: If you've got experience in customer service or a student-facing role, make sure to showcase that! We love seeing how you've gone above and beyond to support others in the past.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in through our website as soon as you can!
How to prepare for a job interview at Arden University
✨Know Your Stuff
Before the interview, make sure you thoroughly read the job description and understand what a Student Hub Advisor does. Familiarise yourself with Arden University's values and mission, as this will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent support to students, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations that highlight your problem-solving skills and ability to communicate effectively.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and student support. This will help you articulate your thoughts clearly and boost your confidence before the big day.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the team. This shows your genuine interest in the position and helps you determine if Arden University is the right fit for you. Consider asking about the challenges the Student Hub faces or how success is measured in this role.
