At a Glance
- Tasks: Support student welfare by monitoring attendance and engagement data.
- Company: Join Arden University, a multi-award-winning institution focused on innovation in education.
- Benefits: Enjoy 30 days holiday, a generous pension plan, and free courses for you and your family.
- Other info: Be part of a diverse and inclusive workplace that values kindness and accessibility.
- Why this job: Make a real difference in students' lives while working in a supportive team environment.
- Qualifications: Relevant degree or experience, strong IT skills, and excellent communication abilities.
The predicted salary is between 25000 - 27000 £ per year.
Salary: £25,000 - £27,000 per annum
London Weighting: £4,000 per annum
Employment type: Permanent
Hours per week: 37
Reporting into: Student Persistence Manager
Department: Student Experience
This role will be based full time from our Ealing campus.
About Arden University
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
Student Experience
Our Attendance and Engagement Officer sits within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.
About the Opportunity
Your role will involve supporting Student Support teams by gathering and monitoring student attendance and online engagement data. You will deliver precise and timely information to assist with the implementation of Arden University’s attendance and engagement policy. Proficiency with various IT tools and confidence in handling datasets for analysis and review are required for this position.
About You
- A relevant undergraduate degree or prior experience in a similar position
- Strong proficiency in Microsoft Office, especially Excel, along with confident use of email and internet tools
- Excellent verbal and written communication skills
- Strong planning and organisational abilities, with a focus on managing workflows effectively
- A confident, courteous, and professional telephone manner
- The ability to work efficiently both independently and as part of a team
Why Arden
At Arden, you will become part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, so we reward our people with fantastic benefits.
- 30 days holiday + bank holidays on top, and even a Christmas closure
- A generous Aviva pension plan, company contributions starting from 7%
- Bupa plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, other excellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
Closing Date: Tuesday 9 June
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Attendance and Engagement Officer - Ealing employer: Arden University
Arden University is an innovative and award-winning institution that prioritises accessibility and student success, making it an excellent employer for those passionate about education. Located in Ealing, employees enjoy a supportive work culture with generous benefits including 30 days of holiday, a robust pension plan, and opportunities for personal and professional growth through free courses. Join a dedicated team committed to transforming higher education and making a meaningful impact on students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Attendance and Engagement Officer - Ealing
✨Tip Number 1
Network like a pro! Reach out to current employees at Arden University on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Arden's values and recent initiatives. Show us how your skills align with our mission to enhance student experience and engagement. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction, being articulate and confident is key. Try mock interviews with friends or family to polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Arden University.
We think you need these skills to ace Attendance and Engagement Officer - Ealing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Attendance and Engagement Officer role. Highlight your relevant experience and skills that align with what we’re looking for, especially in student support and data management.
Show Off Your Communication Skills:Since excellent verbal and written communication is key for this role, don’t shy away from showcasing your writing style in your application. Keep it clear, concise, and professional – we want to see how you express yourself!
Be Data Savvy:We’re keen on candidates who are comfortable with IT tools and handling datasets. If you have experience with Excel or similar software, make sure to mention it! Give us examples of how you've used these skills in past roles.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we find the right fit, so get your application in through our website as soon as you can to avoid missing out!
How to prepare for a job interview at Arden University
✨Know Your Stuff
Before the interview, make sure you understand Arden University's mission and values. Familiarise yourself with their approach to student experience and how the Attendance and Engagement Officer role fits into that. This will show your genuine interest in the position and help you connect your skills to their needs.
✨Showcase Your Skills
Be ready to discuss your proficiency in Microsoft Office, especially Excel. Prepare examples of how you've used data analysis in previous roles or projects. Highlight your organisational skills by sharing specific instances where you managed workflows effectively, as this is crucial for the role.
✨Communicate Clearly
Since excellent verbal and written communication skills are essential, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and even rehearse them with a friend. This will help you feel more confident and ensure you convey your ideas effectively during the interview.
✨Emphasise Teamwork and Independence
The role requires both independent work and collaboration with the Student Support teams. Be prepared to share examples of how you've successfully worked in a team setting, as well as times when you've taken initiative on your own. This balance will demonstrate your versatility and fit for the position.
