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- Tasks: Guide new apprentices through their onboarding and enrolment process with precision and care.
- Company: Join Arden University, a multi-award-winning institution passionate about innovation in higher education.
- Benefits: Enjoy 30 days holiday, a generous pension plan, and free courses for you and your family.
- Why this job: Make a meaningful impact on learners' journeys while working in a supportive, dynamic team.
- Qualifications: GCSEs in English and Maths required; experience in admin or customer service preferred.
- Other info: This role is primarily remote, with minimal travel to the Coventry office.
The predicted salary is between 22750 - 29000 £ per year.
4 days ago Be among the first 25 applicants
Click here to read the full job description and view our excellent benefits here
This role operates primarily on a remote working arrangement that will require little to no travel into our Coventry head office.
Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
Our Apprenticeship Team is delivering flexible, high-quality learning experiences to a growing number of learners and employer partners. We support apprentices in gaining the essential employability skills and real-world knowledge they need to succeed, backed by degree-level education and industry-recognised qualifications.
As part of this fast-growing team, the Applications Advisor plays a vital role in welcoming new apprentices and guiding them through the onboarding and enrolment process. With learner numbers on the rise, you’ll ensure each apprentice is accurately assessed for eligibility and fully supported as they begin their journey—while maintaining compliance with all relevant funding and regulatory requirements. This role is a unique opportunity to make a meaningful impact by combining precision, people skills, and a commitment to delivering exceptional service.
Salary: £27,500 – £29,000 per annum
Employment type: Permanent
Hours per week: 37
Reporting into: Team Leader
Department: Corporate Learning
Click here to read the full job description and view our excellent benefits here
This role operates primarily on a remote working arrangement that will require little to no travel into our Coventry head office.
Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.
About Arden University:
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
Corporate Learning – Apprenticeships Team
Our Apprenticeship Team is delivering flexible, high-quality learning experiences to a growing number of learners and employer partners. We support apprentices in gaining the essential employability skills and real-world knowledge they need to succeed, backed by degree-level education and industry-recognised qualifications.
As part of this fast-growing team, the Applications Advisor plays a vital role in welcoming new apprentices and guiding them through the onboarding and enrolment process. With learner numbers on the rise, you’ll ensure each apprentice is accurately assessed for eligibility and fully supported as they begin their journey—while maintaining compliance with all relevant funding and regulatory requirements. This role is a unique opportunity to make a meaningful impact by combining precision, people skills, and a commitment to delivering exceptional service.
About the Role – Applications Advisor
As an Applications Advisor, you will play a pivotal role in welcoming apprentices to their chosen pathway and setting them up for success.
Your mission will be to ensure learners are seamlessly and efficiently enrolled onto their apprenticeship programmes, accurately assessing their eligibility while upholding all relevant apprenticeship funding and regulatory standards.
This is an exciting opportunity to combine your attention to detail, commitment to quality, and people first approach to make a meaningful impact on learners’ journeys. If you thrive in a fast-paced environment and love delivering exceptional service, this role is perfect for you!
About You:
“We are looking for a highly organised and proactive Applications Advisor with the following experience:
Essential requirements:
- GCSEs or equivalent in English and Maths (required).
- Proven experience in an administrative or customer servicerole, ideally within education, apprenticeships, or a training environment.
- Strong organisational skills and attention to detail.
- Familiarity with learner management systems, CRMs, or similar platforms.
- Knowledge of apprenticeship standards, and funding requirements (or a willingness to learn).
Desirable requirements:
- NVQ Level 2 or 3 in Business Administration, Customer Service, or a related field
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
- 30 days holiday + bank holidays on-top, and even a Christmas closure!
- A generous Aviva pension plan, company contributions starting from 7%
- SimplyHealth plan option
- Private Medical Insurance coverage (applies to certain job roles)
- Access to Perkbox benefits
- Study any Arden course for free, with a discount for all family and friends
- Plus, otherexcellent benefits
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values:
Stand out, Progressive, Accessible, Resourceful, Kindness,reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date: Wednesday 9 of July
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion:
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer tothe guidancehere.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people\’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement:
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
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Applications Advisor employer: Arden University
Contact Detail:
Arden University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Advisor
✨Tip Number 1
Familiarise yourself with the apprenticeship landscape in the UK. Understanding the current trends, funding requirements, and regulatory standards will not only help you in the role but also impress during your interview.
✨Tip Number 2
Showcase your people skills by preparing examples of how you've successfully supported customers or clients in previous roles. This will demonstrate your ability to guide apprentices through their onboarding process effectively.
✨Tip Number 3
Research Arden University’s values and mission. Be ready to discuss how your personal values align with theirs, as cultural fit is crucial for us when selecting candidates.
✨Tip Number 4
Network with current or former employees of Arden University on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to use in your application and interview.
We think you need these skills to ace Applications Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative or customer service roles, especially within education or apprenticeships. Emphasise your organisational skills and attention to detail, as these are crucial for the Applications Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for education and your commitment to supporting learners. Mention specific examples of how you've successfully guided individuals through processes in previous roles, demonstrating your people skills and ability to deliver exceptional service.
Highlight Relevant Qualifications: Clearly list your qualifications, such as GCSEs in English and Maths, and any relevant NVQs. If you have experience with learner management systems or knowledge of apprenticeship standards, make sure to include this information to strengthen your application.
Show Enthusiasm for the Role: In your application, express your excitement about joining Arden University and contributing to their mission of making education accessible. Highlight your alignment with their values, such as being progressive and resourceful, to show that you're a good fit for their team.
How to prepare for a job interview at Arden University
✨Research Arden University
Before your interview, take some time to learn about Arden University's mission, values, and recent developments. Understanding their focus on innovation and digital education will help you align your answers with their goals.
✨Showcase Your People Skills
As an Applications Advisor, you'll be working closely with apprentices. Be prepared to discuss your experience in customer service or administrative roles, highlighting how you've successfully supported others in the past.
✨Demonstrate Attention to Detail
This role requires precision in assessing eligibility and maintaining compliance. Prepare examples that showcase your organisational skills and attention to detail, especially in previous roles where accuracy was crucial.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, onboarding processes, or future projects at Arden University to show your genuine interest in the role.