IT Support Technician – Holborn
Arden University invites applications for the IT Support Technician – Holborn role.
Job Summary
As an IT Support Technician, you will support all technology for students and staff in the Holborn campus, providing localised and remote support, resolving hardware and software issues, delivering training, and enforcing best practices.
Key Responsibilities
- Provide outstanding localised and remote support to the Holborn campus, taking ownership of first and second line issues.
- Resolve on-ground computer & AV hardware and software issues and manage incoming support requests both in person and remotely.
- Deliver user training and encourage best practice across all domains, enforcing policy for staff and students.
Qualifications
- IT Support / Service Desk experience.
- Proficient in supporting Microsoft operating systems and applications.
- Ability to explain technical solutions to all levels of users.
- Experience with an ITSM ticketing system.
- Excellent written and verbal communication and interpersonal skills.
- Strong problem solving and root cause analysis skills.
- Experience providing training or creating documentation.
- Awareness of data protection principles (GDPR).
- Fundamental understanding of web technologies.
Desirable Skills
- ITIL qualifications.
- Technical accreditation such as Microsoft MCSA/Cisco CCNA etc.
- Experience working with AV equipment.
Salary & Working Hours
£31,000 per annum plus a 10% uplift for working outside standard business hours. London Weighting: £4,000 per annum. Employment type: Permanent. 37 hours per week (Mon‑Thu 12:00‑20:30, Fri 09:00‑14:00).
Benefits
- 30 days holiday plus bank holidays and a Christmas closure.
- Aviva pension plan, company contributions starting at 7%.
- SimplyHealth plan option.
- Private Medical Insurance coverage where applicable.
- Access to Perkbox benefits.
- Free Arden courses for employees and discounted for family/friends.
- ‘Golden Ticket’ allowing you to gift free Arden education.
Equity, Diversity & Inclusion
Arden University is a Disability Confident Employer, guaranteed interview for those meeting essential criteria. We celebrate diversity and are committed to non-discrimination across age, disability, gender, race, religion, sexual orientation and other personal circumstances.
Sponsorship Statement
Some roles may not meet the points requirement for a sponsored Skilled Worker visa. We welcome applications from candidates who may be eligible for a visa through an alternative route.
Closing Date
Tuesday 9 December 2025.
IT Support Technician - Holborn employer: Arden University Ltd.
Arden University is an innovative and award-winning institution that prioritises accessibility and inclusivity in higher education. As an Associate Dean, you will join a collaborative academic community dedicated to student success, with excellent benefits including generous holiday allowances, a robust pension plan, and opportunities for professional development. With a commitment to removing barriers to learning and a focus on integrating AI into education, Arden offers a dynamic work environment where your contributions can truly make a difference.
