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- Tasks: Provide technical support, troubleshoot issues, and manage IT systems daily.
- Company: Join a dynamic team focused on rapid growth and innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for career advancement.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience with IT systems, troubleshooting, and network configuration is essential.
- Other info: Ideal for motivated individuals eager to contribute to a forward-thinking team.
Considering making an application for this job? Check all the details in this job description, and then click on Apply.
£25,000-£30,000
Are you an enthusiastic and motivated support professional ready for your next challenge? My client is seeking a Technical Support Engineer to join their dynamic team. You will work as part of a skilled support and helpdesk team, providing all levels of support, administration, and customer service to end users. This represents a chance to gain hands-on experience working across both hardware and software platforms. You will be part of a forward-thinking team driving rapid growth where your skills and ambition will make a real impact.
The ideal applicant is someone who has experience across a range of tasks such as:
- Configuring IT systems
- Resolving support calls
- Dealing with technical issues
- Setting up networks and cabling
You’ll be able to research and identify solutions to software and hardware issues on client and internal platforms, including server maintenance and storage technologies via an internal ticketing system. If you are a dedicated and highly motivated individual with a passion and desire to contribute to rapid growth, we would love to hear from you!
Duties:
- Expertise in diagnosing and troubleshooting software and hardware problems.
- Build, deploy, and maintain servers and complex platforms.
- Configuring networks.
- Hardware installs and cable management.
- Dealing with IT support calls and handling tickets.
- An ability to create virtual machines.
- Installing servers, firewalls and software.
- Windows/Linux installs, configuration, and administration.
- Knowledge of network infrastructure.
Technical Support Engineer – Rotherham employer: Arden Resourcing
Contact Detail:
Arden Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer – Rotherham
✨Tip Number 1
Familiarise yourself with common troubleshooting techniques for both hardware and software issues. Being able to demonstrate your problem-solving skills during the interview will show that you're ready to tackle the challenges of the role.
✨Tip Number 2
Brush up on your knowledge of network configurations and server maintenance. Having a solid understanding of these areas will not only help you in the interview but also give you confidence when discussing your experience.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully resolved technical issues or improved processes. This will highlight your hands-on experience and ability to contribute to the team's growth.
✨Tip Number 4
Show enthusiasm for the company's mission and values during your interactions. Researching the company culture and demonstrating how your personal values align can make a strong impression on the hiring team.
We think you need these skills to ace Technical Support Engineer – Rotherham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in diagnosing and troubleshooting software and hardware problems. Include specific examples of your work with IT systems, network configuration, and any technical support roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for technology and how your skills align with the responsibilities listed in the job description, such as handling IT support calls and managing servers.
Highlight Technical Skills: In your application, emphasise your technical skills, particularly in areas like server maintenance, network infrastructure, and experience with Windows/Linux systems. This will demonstrate your capability to handle the tasks outlined in the job description.
Showcase Problem-Solving Abilities: Provide examples of how you've successfully resolved technical issues in previous roles. This could include specific instances where you diagnosed problems or implemented solutions, which is crucial for a Technical Support Engineer.
How to prepare for a job interview at Arden Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diagnosing and troubleshooting both software and hardware issues. Highlight specific examples where you've successfully resolved technical problems, as this will demonstrate your capability to handle the responsibilities of the role.
✨Familiarise Yourself with Networking Concepts
Since the role involves configuring networks and managing cabling, brush up on your networking knowledge. Be ready to explain concepts like IP addressing, subnetting, and network protocols, as well as any hands-on experience you have with these tasks.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of situations where you had to build, deploy, or maintain servers, and be ready to walk the interviewer through your thought process and the steps you took to resolve issues.
✨Demonstrate Your Customer Service Skills
As a Technical Support Engineer, you'll be interacting with end users. Share examples of how you've provided excellent customer service in previous roles, especially when dealing with support calls and ticket management, to show that you can communicate effectively and empathetically.
