Salary: £50,000 - 60,000 per year
Requirements:
- Proven experience in a senior 3rd/4th Line Infrastructure Support role.
- Strong troubleshooting skills across enterprise infrastructure technologies.
- Healthy knowledge of Linux (Ubuntu) and VMware.
- Experience with Windows Server.
- Experience with Citrix.
- Experience with Microsoft 365 and Entra ID.
- Experience with Apache, NGINX and/or IIS.
- Knowledge of DNS, networking and load balancing.
- Knowledge of Backup and Disaster Recovery.
- Experience with SonicWall or similar firewall technologies.
- Experience using PowerShell for administration and automation.
- Exposure to AI and automation tools to improve operational efficiency.
- Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders.
- MSP background is desirable.
- Experience in pre-sales, solution design and technical scoping is desirable.
- Experience with RFP/RFT responses and quotation design is desirable.
- Experience with cloud migration projects, including Microsoft 365 and SharePoint, is desirable.
- Experience with AI-driven service improvements using tools such as Microsoft Copilot or Power Automate is desirable.
- Relevant Microsoft, VMware, Citrix or SonicWall certifications are desirable.
Responsibilities:
- Deliver high-quality technical support across a varied client base.
- Act as a senior escalation point across both Support and Projects.
- Work closely with technical leadership to deliver robust solutions.
- Contribute to solution design and pre-sales activities.
- Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders.
- Support service delivery by maintaining high levels of customer satisfaction and SLA performance.
- Undertake occasional onsite visits where required.
- Identify recurring issues and implement long-term solutions.
- Drive improvements through automation, AI and process optimisation.
- Contribute to technical documentation, standards and knowledge sharing.
- Mentor junior engineers and promote best practice across the team.
Technologies:
- AI
- Citrix
- Cloud
- Copilot
- Firewall
- Support
- Linux
- Load Balancing
- Microsoft 365
- Nginx
- PowerShell
- SharePoint
- Ubuntu
- VMware
- Windows
- Office 365
More:
We are recruiting on behalf of a well-established MSP organisation for a Senior Technical Support Engineer to join our growing technical team in Birmingham/Hybrid. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. We offer the opportunity to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement. The salary for this role is £50,000-£60,000.
Senior Technical Support Engineer employer: Arden Resourcing
Join a well-established MSP organisation in Birmingham, where you will thrive in a dynamic work culture that values innovation and collaboration. With a competitive salary and opportunities for professional growth, you will engage with cutting-edge technologies while mentoring junior engineers and contributing to impactful projects. Enjoy the flexibility of a hybrid work environment that promotes work-life balance and fosters a supportive community focused on continuous improvement.
