At a Glance
- Tasks: Lead the resolution of complex infrastructure issues and drive automation improvements.
- Company: Established MSP with a strong reputation in the tech industry.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on continuous improvement and customer satisfaction.
- Why this job: Make a real impact by leading technical support and mentoring future talent.
- Qualifications: Experience in 3rd/4th line support and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
Arden Resourcing is recruiting for a Senior Technical Support Lead to join a well-established MSP in a hybrid Birmingham setting.
The role focuses on resolving complex infrastructure issues, leading escalation across Support and Projects, and driving automation and continuous service improvement.
You will engage with technical leadership and contribute to solution design, pre-sales activities and documentation while mentoring juniors and maintaining high customer satisfaction and SLA performance.
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Senior 3rd/4th Line Infrastructure Lead - Hybrid employer: Arden Resourcing
Join a well-established MSP organisation in Birmingham, where you will thrive in a dynamic work culture that values innovation and collaboration. With a competitive salary and opportunities for professional growth, you will engage with cutting-edge technologies while mentoring junior engineers and contributing to impactful projects. Enjoy the flexibility of a hybrid work environment that promotes work-life balance and fosters a supportive community focused on continuous improvement.
