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For Companies At a Glance
- Tasks: Provide remote support for Sage products and resolve customer issues.
- Company: A growing tech consultancy with a supportive hybrid working culture.
- Benefits: Competitive salary, flexible remote work options, and skill development opportunities.
- Why this job: Join a dynamic team and enhance your skills with cutting-edge software.
- Qualifications: Experience in software testing and ERP systems, particularly Sage X3.
- Other info: Exciting career growth potential in a collaborative environment.
Sage Support Consultant – Hampshire/Hybrid
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
£35,000-£45,000
A growing tech consultancy are seeking a dedicated Support Consultant to join their growing team. As a Sage consultant you will provide remote support to customers for a range of Sage Products. You’ll play a key role in supporting customers by resolving issues with Sage X3 ERP and Sage Intacct. This is an exciting opportunity to work with cutting-edge software while growing your skills in a supportive, hybrid working environment.
What you’ll be doing
· Accurately assess customer issues and business impact, assigning appropriate priority levels.
· Responding to and resolving Sage support queries via telephone, email and remote access
· Own each case fully, coordinating with colleagues, third parties, and customers to ensure timely outcomes.
· Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases
· Record details, accurate information, and track all support calls from initiation to resolution.
· Provide clear documentation of issues and their resolutions to support future problem-solving efforts.
· Identify and address recurring issues, collaborating with the team to implement lasting solutions.
Key Skills
· Strong expertise in software testing, troubleshooting, and quality assurance.
· ERP systems experience (Sage X3)
· Responding to and resolving Sage support queries via telephone, email and remote access
· Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases
· Responding to and resolving Sage support queries via telephone, email and remote access
· Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases
· Call Management and prioritisation to ensure service levels agreements are met
Remote working/work at home options are available for this role.
Sage Support Consultant – Hampshire/Hybrid employer: Arden Resourcing
Contact Detail:
Arden Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sage Support Consultant – Hampshire/Hybrid
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to Sage products. We should also be ready to discuss our troubleshooting experiences and how we’ve resolved customer issues in the past.
✨Tip Number 3
Showcase our problem-solving skills during the interview. Use real-life examples where we’ve successfully managed support queries or improved processes. This will demonstrate our value to the team!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Sage Support Consultant – Hampshire/Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sage Support Consultant role. Highlight your experience with Sage products, especially Sage X3 and Sage Intacct, and any relevant troubleshooting skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting customers and how your skills can help us resolve issues effectively. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you’ve resolved customer issues in the past. We’re keen on seeing your approach to problem-solving and how you’ve made a positive impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Arden Resourcing
✨Know Your Sage Inside Out
Make sure you brush up on your knowledge of Sage X3 and Sage Intacct. Familiarise yourself with common issues users face and how to resolve them. This will not only show your expertise but also demonstrate your commitment to helping customers.
✨Practice Your Communication Skills
As a Support Consultant, you'll need to communicate clearly and effectively. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend to simulate customer interactions, ensuring you're ready to handle queries confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved customer issues. Highlight your approach to assessing problems, prioritising tasks, and collaborating with others to find solutions. This will illustrate your ability to own cases and drive them to resolution.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific support situations, such as a frustrated customer or a complex technical issue. This will help you demonstrate your critical thinking and customer service skills effectively.
